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Marketing and Communications Coordinator

Employer
WestEd
Location
San Francisco, California

 

The Communications Department is seeking a smart, energetic, proactive, tech-savvy, detail-obsessed, and easy-to-get-along-with individual to track and coordinate the department’s marketing, product development, and dissemination efforts. In addition, this person will be responsible for regularly updating our agency’s website, providing webinar production support, and maintaining subscriber databases.

This position will also provide general administrative support to the department, such as scheduling and taking notes at staff meetings, running database reports, reviewing and triaging requests and queries that come through the website or by phone, and assisting the department in its quality assurance efforts.

This person will work closely with and support a team of 13 people. The candidate should have 3 or more years of direct relevant experience in an operations or department coordinator-type role. Ideally, this person would have experience supporting a marketing and/or communications team and have some familiarity of the field of education.

Responsibilities

  • Work closely with the agency’s Director of Branding and Visibility to coordinate and track agency digital and traditional marketing activities.
  • Work closely with the department’s editorial team to develop a system to coordinate and track the development of agency knowledge products, ensuring that they move quickly and efficiently through each stage of development; manage the new system.
  • Field and handle requests from staff for new pages on WestEd and work with Communications staff to ensure that all areas of the site remains up to date.
  • Work closely with the department’s Digital Marketing Manager to implement search engine optimization recommendations to WestEd.org.
  • Field and handle queries that come to the department from clients and other constituents via WestEd.org or by other means; ensure that the messages are sent to the appropriate staff person for response.
  • Track and update the agency’s conference calendar, closely monitoring and alerting staff when conference proposal deadlines are approaching.
  • Regularly review project websites and social media accounts to ensure that new content is regularly being posted, that they are properly branded, and that WestEd’s high standards of quality are being maintained.
  • Support the development of webinars at WestEd, including pre- and post-production work, as well as providing any assistance to the webinar teams as they occur.
  • Provide database management support, including adding and editing contacts and running database reports.
  • Provide website analytics support by running reports and providing the data when asked.
  • Provide pre- and post-production support for agency/department email newsletters and maintain subscriber lists.
  • Set up and break down WestEd publications and collateral material displays at WestEd board meetings and other events.
  • Proactively develop new processes or seek out and implement new technology solutions to increase the efficiency of the department.
  • Provide occasional general administrative support to department staff, including (but not limited to): travel planning, event planning and support, assisting with expenses and reimbursements, meeting scheduling and planning, note-taking, photocopying, coordinating photoshoots, tracking and managing release forms, handling mailings and shipping between offices.

Qualifications

  • Excellent oral and written communication skills
  • Attention to detail
  • Strong organizational skills
  • Ability to problem solve, think creatively, and seek out and apply new technology solution
  • Effective and professional customer service skills
  • Proficiency with (or demonstrated ability to learn) how to utilize webinar and communication platforms (e.g., Zoom)
  • Proficiency with data entry, basic data management across platforms (exporting from one application and importing to another with reliable results) and data reporting
  • High-level proficiency with Microsoft Word, PowerPoint, and Excel and proficiency with (or ability to learn) other common software and web-based applications (e.g., Salesforce, WordPress, Adobe Acrobat, SurveyMonkey, Zoom)
  • Demonstrated ability to coordinate, organize, and complete work around multiple tasks and multiple deadlines with a variety of different staff members
  • Ability to perform duties with moderate independence, to take appropriate initiative
  • Familiarity or experience working as a member of a marketing and/or communication team
  • Familiarity with the field of education is an added bonus
  • Minimum of Bachelor’s degree required
  • Must be authorized to work in USA (visa sponsorship not available)

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