Be a difference maker, with Learning Care Group. We are a community of collaborative, bold, fun, dedicated individuals, whose passion is the many children we guide, teach, and protect every day. As early education leaders, we're making a strong, lasting, positive impact on children. Here, you'll find a dynamic environment and culture that is open, friendly, welcoming, and collaborative. Are you ready to be an inspiring, innovative force that prepares children for elementary school-and beyond? Their future begins now. And so does yours.
As part of our IT Service Desk team, the Technology Coordinator provides first level support and some second level for all software, hardware and telecom issues for the schools and Support Central; serving as the primary technical point of contact.  
Job Responsibilities:

• Maintain availability to provide first and service level support on all enterprise systems platforms; including but not limited to phone support and walk-up desk side support.
• Investigate appropriate areas of potential problem and determine resolution; test and implement solutions.
• Evaluate areas to improve team efficiency by ensuring call and ticket procedures are being followed; collaborate with technical coordinators on team ticket status to ensure timely resolutions.
• Accurately log all calls and requests into the IT Service Desk system either opening a new ticket or updating an existing ticket immediately upon ending the call.
• Update customers and tickets daily and resolve tickets as per the SLA guidelines of the ticket.
• Ability to determine ticket priority based on standard operating procedure or input from the management
• Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
• Assist with ticket processing, escalated calls, Desk side and VIP support.

Job Requirements:

• At least 1 year of multi-tiered support experience.
• Previous experience in an IT Service Desk or IT Help Desk position preferred.
• Able to work 11:00am - 8:00pm shift.
• Familiar with all Microsoft Office applications and Windows environment.
• Basic to intermediate PC and peripheral hardware troubleshooting skills.
• Comfortability performing troubleshooting on local area and wireless network.
• Familiarity with telecom related environments.
• High School Diploma or equivalent required.
• Degree or coursework in Information Technology a plus

We at Learning Care Group know our best asset is our people! So we've made a commitment to ensure all employees feel valued, with a robust, comprehensive offering that is competitive and exceeds your expectations. That means market-relevant compensation, a targeted range of health and wellness benefits (including life insurance, dental, vision, as well as medical available for full-time positions), and retirement planning, with our new 401k match. For us, it's simple: Provide great rewards, keep employees engaged, and create difference makers. We encourage your talent, recognize your potential, and support your growth through ongoing training and development so you can give children a great start. We also offer tuition reimbursement, assistance with gaining a CDA (worth college credit toward an Early Childhood degree), and our exclusive Master Teacher program to enhance your skills-and increase your pay. Don't wait. Start strong today.