BALTIMORE COUNTY PUBLIC SCHOOLS

CLASS TITLE : Production Control Technician II (Typical hours: Mon-Thur 1:00 pm - 9:30 pm & Fri 3:00 pm - 11:30 pm)

TITLE CODE : K2942 GRADE: 03/ESPBC - $17.71 to $29.25 (Hourly Base Pay Scale for Non-Exempt Office Professionals, Clerical, and Classified Employees Represented by ESPBC, 2019-2020 Effective July 1, 2019)

REPORTS TO : Supervisor, ERP System Engineering and Operations

DEFINITION : Performs comprehensive production control duties by releasing, monitoring, and troubleshooting the Enterprise Resource Planning (ERP) batch processing such as daily payroll cycle processing including time and attendance, leave accrual, interfaces, and account management; benefit and retiree processing; finance check processing; and data warehouse processing. Responsible for production schedules to automate batch processing and reporting functions for Payroll, Accounting, Position Management, Purchasing, Benefits Leaves and Retirement offices.

EXAMPLES OF DUTIES :
Oversees the production control activities for the support of the Enterprise Resource Planning (ERP) systems to include payroll time and attendance, pay cycles, leave accrual, payroll account management, finance check processing, ERP payroll interfaces and data warehouse processing.

Provides level one support to customers by identifying and troubleshooting issues with ERP batch processing. Works independently to resolve processing exceptions on application software and hardware.

Coordinates and updates the production schedule calendars to automate batch processing and reporting for the designated business operations to include regular, alternative, and special ERP batch processing.

Performs electronic uploads of payroll and finance checks and electronic fund transactions to financial institutions. Performs electronic uploads to business partners including benefit vendors, bargaining units, county, state, and federal agencies.

Oversees daily operations and security of the ERP reporting system, MetaViewer, and facilitates the process to set-up new users or update existing users authorizations.

Deploys reports to production via the scheduling application.

Develops and maintains procedures and documentation for the department.

Recommends enhancements to improve automated processing in scheduling package. Tests and implements approved changes.

Collaborates with Business Management Information Systems (BMIS) team members to schedule and automate enhancements to ERP system software.

Monitors, prints, and seals forms for the designated business operations. Performs general maintenance of ERP printer and sealer hardware. Ensures that materials and supplies are available and ordered as needed.

Provides guidance and support to other employees performing production control technician activities.

Assists with modifying or developing automated Crystal Reports for ERP business customers based upon requirements.

Works collaboratively with and provides back-up support to other production control technicians.

Performs other duties as assigned.

MINIMUM QUALIFICATIONS :

Education, Training and Experience : Possession of a high school diploma or appropriate equivalent, plus four years of clerical/technical experience. Experience with related computer or technical operations preferred. Training in information technology, computer or application operations, or related field preferred. Customer service and support experience preferred.

Note : Other combinations of applicable education, training, and experience that provide the knowledge and skills necessary to perform effectively in the class may be considered.

Knowledge, Skills, and Abilities
Knowledge of office practices and procedures. Knowledge of spelling, grammar, and arithmetic. Knowledge of personal computers and office software packages. Knowledge of automated office systems.

Skill in maintaining schedules, operational procedures, reports, databases, spreadsheets, and logs. Skill in operating personal computers and related office equipment. Skill in providing routine troubleshooting or problem resolution.

Ability to establish and maintain effective working relationships. Ability to adapt and respond to a variety of clients and situations. Ability to apply diplomacy and professionalism in dispute resolution. Skill in communicating with the public. Excellent human relations skills.

Ability to multi-task, prioritize work, and manage time effectively. Ability to communicate effectively, written and oral. Ability to perform basic mathematical computations. Ability to follow rules and regulations.

PHYSICAL AND ENVIRONMENTAL CONDITIONS :
The work of this class involves frequent standing, occasional lifting and carrying of objects of moderate weight (e.g., boxes, mail trays), and the use of coordinative and manipulative skills in the operation of equipment. Work involves occasional travel to offices and schools throughout Baltimore County.

CONDITIONS OF EMPLOYMENT :
Persons appointed to this classification are designated as Essential-As-Needed Personnel and are required to work when schools and/or offices are closed during adverse weather conditions or any other emergency when contacted and directed to do so.

Employees may be assigned and required to work non-traditional schedules and/or evening schedules. Employees may be required to work beyond their normally scheduled hours with little or no advanced notice. Work schedule will include nights and occasional weekends.

FLSA : Non- Exempt

Eligible for membership in the Baltimore County Employees' Retirement System.

This job description defines the types of duties and level of difficulty of work required of positions in this title. It shall not be held to exclude duties not mentioned nor limit the right of management to assign work to employees.

Citizenship, residency or work VISA in United States required.

NON-DISCRIMINATION STATEMENT
The Board of Education of Baltimore County does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, or veteran status in matters affecting employment or in providing access to educational programs or activities and provides equal access to the Boy Scouts and other designated youth groups. Inquiries regarding the Board's nondiscrimination policies should be directed to: EEO Officer, Office of Equal Employment Opportunity, Baltimore County Public Schools, 6901 Charles Street, Building B, Towson, Maryland 21204 (443-809-8937). There is a compliance officer responsible for identifying, preventing, and remedying prohibited harassment concerning students. Complaints of harassment should be directed to the executive director, Department of School Safety and Security, 9610 Pulaski Park Drive, Suite 219, Baltimore, Maryland 21220 (443-809-4360).

Application Instructions:

Please read and carefully follow the instructions provided below.
Applicants are required to have a completed application on file for employment with Baltimore County Public Schools (BCPS). Each time an applicant applies to a job with BCPS, the application must be resubmitted. If an applicant started an application with BCPS in the past and at a later date decides to apply for additional positions, it is the applicant's responsibility to review the entire application and ensure that all data is up to date (for example, the applicant may need to add additional schooling or certifications, an additional work experience, or provide updated references). The applicant must remember to review the entire application each time for accuracy and submit each time for a new or different vacancy.
Professional references must be submitted to complete your application. Examples of professional references include current and former principals, supervisors, managers, mentor teachers and university/college supervisors. Personal references from colleagues, friends, community members, etc. will not be accepted. Applicants should notify their reference proactively to inform them they will receive a form via email through a MAILBOT email address from Baltimore County Public Schools. Applicants should also inform their reference(s) of the job they are applying to.
Be sure to account for all periods of employment and unemployment, including student teaching and internship experience, and include names, addresses, and telephone numbers of employers.
Be sure to answer all criminal background questions. If you answer "yes" to any of the criminal background questions you must provide a written explanation. A criminal offense does not necessarily exclude an applicant from employment with BCPS. Factors such as passage of time since the offense, the nature of the violation, and the extent of rehabilitation will be taken into consideration.

Pre-Employment Requirements:

All persons employed by the Baltimore County Public Schools, regular and temporary, are required to be fingerprinted and have a criminal background investigation (State of Maryland, Senate Bill 315, effective October 1, 1986) completed. The fee charged for fingerprinting is $81.00. An identification card will be issued which must be shown prior to employment.
Anyone offered employment is required to provide proper identification and documentation of eligibility for employment in the US.
If you have military experience you will be asked to provide a copy of DD214.
Official transcripts for all higher education must be received prior to contract signing.
Some positions will require employees to undergo a physical examination and/or drug testing.
All newly hired personnel must attend a Badges and Benefits session.
Additional job verification will be required for salary credit.

Non-Discrimination Statement:

The Board of Education of Baltimore County does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, or veteran status in matters affecting employment or in providing access to educational programs or activities and provides equal access to the Boy Scouts and other designated youth groups. Inquiries regarding the Board's nondiscrimination policies should be directed to: EEO Officer, Office of Equal Employment Opportunity, Baltimore County Public Schools, 6901 Charles Street, Building B, Towson, Maryland 21204 (443-809-8937). There is a compliance officer responsible for identifying, preventing, and remedying prohibited harassment concerning students. Complaints of harassment should be directed to the executive director, Department of School Safety and Security, 9610 Pulaski Park Drive, Suite 219, Baltimore, Maryland 21220 (443-809-4360).

Contact Information:
Chekesha Smith
HR Analyst
6901 Charles Street, E Building
Towson, Maryland 21204
Phone: 443.809.7872
Fax: 410.887.7876
Email: csmith42@bcps.org