Operational Support Specialist III
Baltimore City Public Schools
200 E. North Avenue
Baltimore, MD 21202

Support Staff - Position - Specialist

Job Number 8600000588
Start Date
Open Date
Closing Date

Functioning at an advanced level of technical expertise provides technical support to one or more areas of operations within the Information Technology Department.

Essential Functions

• Researches and facilitates the resolution of complex customer service requests.
• Assists in the implementation of customer support processes.
• Organizes and maintains complex technical libraries.
• Ensures that systems and system changes are properly documented.
• Delivers face-to-face and remote training on use of the student information system.
• Responsible for complex tasks relating to the student information system.
• Prepares, and/or maintains systems, development, and operations documentation, including user guides. Responsible for maintaining current internal documentation libraries.
• Guides and advises less experienced Operations Specialists.
• May interface with vendor support service groups to ensure proper escalation of technical problem/issues during outages and/or periods degraded system performance.
• Participates as team member in projects of moderate size, scope and complexity. May be a team lead for projects of small size, scope and complexity.
• Maintains an advanced technical knowledge of City Schools student information system related application programs, databases, operating systems, customer data retrieval processes, or network configurations.
• Participates in the training programs offered to increase technical, interpersonal and communication skills and proficiency related to the projects to which assigned.
• Utilizes tact and exercises good judgment in interacting with school and central office personnel and provides content knowledge and expertise.
• Performs and promotes all activities in compliance with equal employment and nondiscrimination policies; follows federal laws, state laws, school board policies and professional standards.

Maximum Salary 63406.00
Minimum Salary 51121.00
Desired Qualifications

• Master?s degree in Computer Science or closely related field and one year directly related experience; or a Bachelor?s degree in Computer Science or a closely related field and technical certification(s) and two years directly related experience; or a Bachelor?s degree in Computer Science or a closely related field and three years directly related experience; or an Associates degree in Computer Science or a closely related field and technical certification(s) and four years directly related experience; or an Associate?s degree in Computer Science or a closely related field and six years directly related experience; or a High School degree and technical certification(s) and eight years directly related experience; or a High School degree and ten years directly related experience.
• Maintains in-depth knowledge of Microsoft Desktop and Server Operating Systems.
• Superior written and oral communication skills.

Full time or Part time Full time
Additional Details
Qualified candidates for the above position must submit the following:

• Completed online application
• Resume that clearly demonstrates the above minimum qualifications. It is important that you include all experiences and education related to the position to which you are applying.
• Upload copies of all transcripts ?undergraduate, graduate and all MSDE Certifications
• Must provide three (3) professional references to include: name, title, business address, e-mail address and phone number
• All documentation/certification necessary (scanned copies accepted) to substantiate minimum qualifications; must be uploaded into application
• All documentation must be scanned and uploaded to application
• Benefits -- This position is eligible for benefits. To review the available options please see the information relevant to the union for this position by viewing the following link: http://www.baltimorecityschools.org

Baltimore City Public Schools is an equal opportunity employer and encourages resumes from bi-lingual or multi-lingual candidates.
For information regarding this posting, please contact the Human Capital Office at 410-396-8885.
Baltimore City Public Schools does not discriminate in any aspect of employment on the basis of race, color, ancestry or national origin, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, veteran status, genetic information, or age. For inquiries regarding the nondiscrimination policies, please contact the Equal Employment Opportunity Manager, 200 E. North Avenue, Room 208, Baltimore, MD 21202; 410-396-8542 (phone); 410-396-2955 (fax).
This position is affiliated with the Paraprofessionals and School Related Personnel (PSRP) bargaining unit.