Customer Service Representative, HR

Memphis, TN, US
Sep 12, 2019
Purpose and Scope
  The Customer Service Representative, HR serves as the initial contact for the Human Resources Office and responds to initial concerns and requests for information utilizing Human Resources knowledge. The Customer Service Representative is responsible for providing effective customer service to all internal and external customers.

Essential Job Functions
1. Serves as the Human Resources receptionist providing high level customer service to internal and external customers (including but not limited to district employees, vendors and community members) in person, over the phone or via electronic communications when necessary.a. Performs efficient and accurate data entry, including documenting all interactions with and services provided to customers. b. Maintains excellent response time and timely follow-up as required. c. Performs basic filing, mail pickup, distribution and other office functions as required. Handles all incoming forms, faxes, electronic correspondence and other documents efficiently and routes to the correct department in a timely manner. d. Assists customers completing Human Resources forms or electronic job applications. e. Processes and completes customer verification requests. 2. Provides feedback on the efficiency of the customer service process. Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer?s experience.a. Identifies issues or problems and seeks assistance from higher level personnel or management when appropriate.3. Manages customer data and prepares reports as requested. Responsible for compiling and generating reports as they relate to customer service surveys. 4. Performs other duties as required or directed.

Minimum Qualifications
High School degree or equivalent required.
Human Resources experience preferred.

Knowledge, Skills, and Abilities
1. Basic knowledge of Human Resources modalities including Benefits, Staffing, Compensation and HRIS preferred.
2. Knowledge of the functions of the school division and its operating procedures
3. Ability to develop and maintain effective working relationships
4. Ability to coordinate multiple priorities
5. Ability to operate a computer and use appropriate software applications and peripheral office equipment
6. Demonstrated proficiency in business English, grammar, spelling, and punctuation
7. Communicates effectively with customers, employees and other staff
8. Exercises good judgment in manner, tone and way of speaking in a customer service setting
9. Extremely customer service-oriented with high level commitment to customer satisfaction
10. Takes personal accountability for resolving customer issues

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