Requisition Number 19-3087
Title Supervisor, Enrollment Operations
City Herndon State VA

Description
Supervisor, Enrollment Document Processing
K12 believes in education for everyone. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. In support of this, we are committed to creating and maintaining a culture of inclusion and diversity where our employees are passionate about serving students and families, treat one another and customers with respect, challenge each other to innovate and always strive to do better.

The Supervisor, Enrollment Document Processing manages a team of Document Processors tasked with facilitating accurate and efficient student enrollments through reviewing and processing enrollment applications and documentation and maintaining student files. The position provides support and coaching to ensure business service level agreements are met and superior customer service is provided to both internal and external clients.
AS Supervisor, Enrollment Document Processing, YOU WILL..

• Maintains knowledge of K12 products and understands the enrollment processes specific to supported schools;
• Works to ensure Document Processor's performance meets and/or exceeds established department goals;
• Monitors student database/systems and performs regular quality assurance and coaching to ensure customer service and productivity levels are met;
• Assists with new Document Processor on-boarding and training, and prioritizes on-going coaching activities for maximum impact;
• Ensures Document Processors understand and are correctly and accurately processing documents in accordance with all school polices/procedures; Identifies trends or potential issues and escalates appropriately in a timely fashion;
• Conducts annual performance reviews (quantitative and qualitative) and identifies team members for advancement; Initiates training programs geared towards career progression;
• Serves as a subject matter expert on key information, managing changes and updates for Document Processors as needed;
• Manages all Document Processor-level escalations and issues;
• Maintains strong computer skills to effectively operate company systems and programs;
• Continually enhances processing-related skills and shares knowledge gained with peers and subordinates.

IS K12 RIGHT FOR YOU?

• Do you communicate well?
• Can you build customer confidence?
• Are you able to tackle problems and take independent action?
• Is your manner honest and straightforward?
• Are you able to prioritize and meet deadlines?
• Do you value others' opinions?

Requirements
Minimum Required Qualifications

• Three (3) years of experience processing documents in a clerical or administrative setting AND
• Three (3) years of previous supervision experience OR
• Equivalent combination of education and experience

OTHER REQUIRED SKILLS, & ABILITIES:

• Strong leadership skills
• Effective verbal and written communications skills
• Proven ability to hire, train, develop, coach, and motivate a team
• Strong positive attitude and work ethic
• Proficiency in Microsoft Office Outlook, Word, Excel; Web proficiency.
• Ability to pass required background check.

Preferred Qualifications

• Bachelor's degree

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the State where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
WHO ARE WE?

• About us
• K12 Produces Results
• Kudos and Honors
• thinkTANK12
• Limitless Learning

K12 is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

• Please view Equal Employment Opportunity Posters provided by OFCCP here .