INFORMATION TECHNOLOGY COORDINATOR

SUMMARY DESCRIPTION

Under general administrative direction the Coordinator will be the single point of contact for the assigned area of responsibility. Responsible for achieving and maintaining an exemplary level of customer service and communication. Collaborate with peers leading cross-functional teams. Supervises assigned staff. Performs the most advanced professional/technical work associated with bridging customer requirements with the capabilities of an information system. Supervises, manages, analyzes, plans, organizes, coordinates, schedules and implements all district-wide computer Information Technology (IT) resources with an emphasis on customer service functions—this includes developing efficiency methods to enhance production and support services. Plans technician schedules, deployment of equipment, upgrade processes, and all services for IT. Provides high-level technical and professional expertise in planning, implementing, managing, monitoring, troubleshooting, and documenting network systems. Provides district-wide technical vision, direction, leadership, project management, and resolves complex problems associated with network systems. Incumbent performs related work as required.

EXEMPLARY DUTIES/RESPONSIBILITIES

Supervises assigned staff, evaluates employee job performance, completes and maintains employee documentation, provides employee guidance, schedules employees, and provides operational leadership; manages technical team on a daily basis by coordinating staff responsibilities and activities; develops cross-functional teams and interdepartmental projects; undertakes strategic planning of IT resources and their usage; provides communication to stakeholder groups on current technical issues and changes; develops customer service support strategies; manages and directs the acquisition, installation and maintenance of network electronics, servers, and operating systems; maintains evaluation instruments both for staff and clients; plans, organizes, coordinates, assigns and evaluates the workload of technical staff; maintains effective working relationships with district staff, customers, and outside vendors; plans, designs, installs, configures, monitors, troubleshoots, maintains, and evaluates the District network; and serves as a technical resource to IT personnel.


EMPLOYMENT STANDARDS

Education/Experience: Any combination equivalent to education and experience that could likely provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:

1. Equivalent to a High School diploma and two (2) years of college at a recognized institution; AND Five (5) years' experience as a network engineer; AND Two (2) years of supervisory experience in technology;

OR

2. Possession of a Cisco Certified Network Professional (CCNP) or Cisco Certified Voice Professional (CCVP) or Microsoft Certified IT Professional (MCITP) or Microsoft Certified Systems Engineer (MCSE); AND Three (3) years of experience as a network engineer; AND Two (2) years of supervisory experience in technology.

EMPLOYMENT STANDARDS FOR WASHOE COUNTY SCHOOL DISTRICT EMPLOYEE APPLICANTS

Must be able to demonstrate IT experience and:

Be a current Network Analyst or complete the prerequisites for a Network Analyst, and complete ITIL and at least two SkillSoft courses from the following list with an overall score of 80 or above:

• Communication Curriculum
• Customer Service Curriculum
• E-Learning Curriculum
• Finance and Accounting Curriculum
• Knowledge Management Curriculum
• Leadership Curriculum
• Management Curriculum
• Personal Development Curriculum
• Strategic Planning Curriculum
• Team Building Curriculum

Knowledge of : Supervisory principles and practices, including current techniques for organizing personnel and complex projects, including setting goals, managing priorities, building group consensus, and facilitating timely completion of group projects; knowledge of all district supported applications, operating systems and infrastructure including Cisco: Lan/Wan, security, routing, Unified Communications; VMWare ESX 3.5-4.0; and Microsoft: Server 2003-2012, Exchange 2010, SCCM 2012, SharePoint 2010; all relevant protocols; current working knowledge in the area of technology planning and implementation.

Skill at: Supervising cross-functional teams in a positive constructive manner; communicating positively and effectively both orally and in writing, including coordinating work with schools and offices; working well with others and to promote a team environment; the ability to keep abreast of computer technology and advances in the computer industry including regulations and policies; working with people, staff supervision and administration. Ability to work independently and/or function as a team member depending on the type of project; flexibility and adaptability to deal with changing technologies and priorities and working under pressure to meet deadlines; and interacting effectively with those contacted during work. Good customer service skills are mandatory for both internal and external customers.

Licenses/Certificates : Possession of valid driver license with a driving record acceptable to the District. Evidence of technical training/experience with Cisco CCNP, CCVP, or Microsoft MCITP, MCSE certifications.

Physical Demands: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

Work Environment: The environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, residences, or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals. The work area is adequately lighted, heated, and ventilated.

THIS JOB SPECIFICATION SHOULD NOT BE CONSTRUED TO IMPLY THAT THESE REQUIREMENTS ARE THE EXCLUSIVE STANDARDS OF THE POSITION. INCUMBENTS MAY BE REQUIRED TO FOLLOW ANY OTHER INSTRUCTIONS, AND PERFORM ANY OTHER RELATED DUTIES, AS MAY BE REQUIRED BY THEIR SUPERVISOR.

The Washoe County School District is committed to providing a safe and respectful learning and working environment for all students, staff, and visitors. The District prohibits bullying, cyber-bullying, harassment, sexual harassment, and/or discrimination based on an individual's actual or perceived race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity or expression, genetic information, veterans or military status, marital status, disability or the presence of any sensory, physical or mental handicap in any of its educational programs/activities and employment, or in any program or activity conducted or funded by the U.S. Department of Agriculture. The District prohibits discrimination against any youth group listed in Title 36, as a patriotic society, (i.e. Boy Scouts of America) from access to public school facilities use.

Internal Job Number: 2019-20-P1900040

Salary:
Salary Range: $82, 078 - $126, 508

Salaries are subject to adjustment and may increase and decrease each fiscal year. New employees hired by Washoe County School District are normally placed on the entry step of the grade of the position.


Range/Grade: 30WT

Duty Days: 250

Additional Job Information:
This position is open for eligible transfer applicants and simultaneously open to ALL applicants. An Administrator may apply for any position for which s/he is qualified provided that salary grade is the same or lower than that of his/her current position.

Interested applicants may apply online at http://www.washoeschools.net/domain/257 by completing an Administrative application and attaching a resume and letter of interest to your online Administrative application, or by updating an existing Administrative application by 11:00 p.m., on the closing date of the posting. Applications must be linked to the job posting to be considered.

The Washoe County School District pays an additional legislatively-designated amount to the Public Employees Retirement System on behalf of the employee for retirement benefits. No retirement contribution is made by the employee.

New employees will be fingerprinted upon hire and every five years thereafter and will have $58.50 deducted from their first paycheck to help defray the cost of fingerprinting. Non-licensed employees will have $58.50 deduction when their fingerprints are completed every five years. Fingerprint fees are subject to change.

Please be advised there is a 90-day waiting period for insurance benefits.

Any applicant who would like to request a reasonable accommodation in any step of the selection process should contact Human Resources at 775-348-0321.