Managing Director of Human Resources (Immediate Opening)

Location
Weslaco, TX, United States
Salary
Competitive
Posted
Aug 22, 2019
Ref
2019-178
Description
Position at IDEA Public Schools

Role Mission: IDEA's Managing Director of Human Resources is the organizational expertchargedwith leading human resources, employee/parentrelations and legal/regulatory compliance at the national and regional levels, ensuring achievement of key human capital objectives: staff retention and strong organizational health. The Managing Director willbuild and develop a team of HR staff to provide regional supportin these areas.

Accountabilities

  • Serve as the in-house expert on all matters related to human resources, employee relations, and compliance
    • Directly or indirectly manage s all regional HR staff; set s vision for role, develop s regional staff to fulfill vision while meeting regional needs
    • Observe s in the field and coach es regional HR staff
    • Develop s HR staff in alignment with IDEA and Human Assets vision


  • 85% teacher and 85% employee retention
    • Work s across the Human Assets and HR team s and in partnership with other HQ teams to develop and execute strategies to drive progress in retention
    • Continuous ly review s staff retention and turnover data; support s develop/implement/monitor action plans around findings to increase retention of A players
    • Partner s with Human Assets leaders to align human capital strategies (succession planning, talent reviews, staff engagement)
    • Promote a "grow and develop" mindset within IDEA leaders and support them to be able to: make good employment decisions, develop and support capable staff, provide managerial leadership, mentoring and direction, conduct crucial conversations, and identify and implement improvement strategies for specific skills and mindsets


  • 100% Regulatory Compliance - Implement organizational compliance management program to streamline compliance, risk management and governance practices across the organization
    • Develop s vision and strategy and identifies metrics for compliance with all laws, rules, and regulations dealing with personnel, student business and operational is sues , including educator credentials and certifications, background and criminal history management, staff and student grievances, open records request andimmigration case management
    • Systematize s organizational compliance responsibilities and assure s reviews are completed on a timely basis and corrective action is resolved in coordination with management as necessary (BOD governance, Charter expansion, amendment processes, employment requirements, certifications, federal/state regulations, financial and grant requirements)
    • Strategizes with risk management and internal audit to ensure risk areas are properly identified and control s are in place to mitigate risk
    • Ensure s all grievances (levels I, II and II) for the organization achieve either a resolution or recommendation based on the hearing findings
    • Position s IDEA in good standing with all authorizers, legal agencies and stakeholders (TEA, DOL, USDOE, External Auditors, Charter Authorizers, SBEC, TRS)
    • Provides guidance and , when appropriate , manages process for court and legal matters
    • Overseesmonthly and annual audits (I-9, fingerprints, criminal background checks, external audits, etc.)
    • Collaborate s and train s recruiters , selectors,hiring managersand new hiresteam to understand, identify, and troubleshoot licensing/certification requirements based on applicable role


  • IDEA staff are developed professionally to avoid inappropriate behavior that causes unhealthy workplaces and may result in disciplinary action, such that 100% of staff complete all required HR Trainings- with 90% completing by deadline
    • Develop s a strategy and content for HR training including (exiting low performers, effective investigations, sexual harassment, expulsion process etc.)
    • Lead s professional development to build manager knowledge and skills
    • Provide s leadership on HR training initiatives and partner closely with leaders to develop consistent strategies and tactics to support when managing change


  • 80%-win rate of unemployment claims filed
    • Ensure s all unemployment claims are responded to by the deadline
    • Develop s HR trainings to support managers in proper documentation and disciplinary actions to support the unemployment claim process
    • Oversees c oach ing and develop ing of leaders on how to effectively use progressive discipline to correct behaviors and reset expectations by providing feedback on performance improvement plans


  • Resolve 90% of staff and parent relations concerns and investigations within five (5) business days in accordance to standard operating procedures; formal complaints resolved within 30 business days
    • Coaches and develops the HR team to ensure there is a strategy and plan to meet the following level of customer service:
    • Answer and resolve calls from IDEA Hotlinewithin 24 hours
    • Monitor HR Call Support Center (Zendesk) and ensure tickets are acknowledged within 12-hours and resolved within 48-hours when applicable
    • Ensure escalation protocol for staff relations cases are followed accordingly
    • Review and provide feedback on investigative documentation, ensuring every investigation has a complete investigative file on record
    • Review pastconcerns and issuesrelated to investigation areafor problem solving; work with regional leadership to develop consistent practices around performance and accountability


  • Build relationships of trust and collaboration withleaders and staff, so that 100% report being satisfied or highly satisfied with the partnership
    • Initiate s regular communicationand presence with IDEA leaders ;seek s and give s honest two-way feedback
    • Embrace s the challenge of navigating complex business partnerships (sometimes encountering resistance), and seize s this challenge as an opportunity to influence transformation at any and all levels of the organization
    • Help s clients and other partners understand the connection between sometimes seemingly dichotomous priorities ( national/regional, individual/collective, short term/long term, etc . )


  • Live values of IDEA
    • Believes and is committed to our mission: that all students are capable of getting to and through colleg e
    • Is driven by outcomes and results, and wants to be held accountable for them
    • Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly
    • Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
    • Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
    • Works through silos and forges strong cross-departmental relationships in order to achieve outcomes
    • Embodies IDEA's core values


    Supervisory Responsibilities : Directly or indirectly manage R egional HR Directors; indirect management with regional Executive Director directly manages

    Competencies :
    • Attention to detail
    • Excellent customer service skills, both written and oral, and maintain confidentiality in all matters.
    • Must be strong team players and people developers
    • Ability to act as a managerial advisor on professional and technical issues with a view toward reaching strategic decisions


    Qualifications:
    • Education: Bachelor ' s degree required ; Master 's d egree in relevant field p referred
    • Experience:
    • At least five years of experience in Human Capital and HR field
    • Experience in managing and implementing multiple projects
    • Strong business partnership experience
    • Licenses o r Certifications : PHR or equivalent certification required, SPHR preferred
    • Knowledge and Skills:
    • Advanced knowledge of basic principles and practices of human resources management
    • Strong understanding of management principles and personnel supervision
    • Knowledge of school employment law, personnel law, and hearing procedures
    • Ability to analyze and interpret data and statistics
    • Strong communication, public relations, and interpersonal skills
    • Must be a credible activist who is trusted, respected, listened to, has a point of view and can take a position
    • Ability to operate under immense pressure
    • Possess a highly developed sense of customer service and interpersonal skills including high integrity, respect for all individuals (customers, vendors, and employees), solid communication skills, strong critical and analytical thinking skills, and appreciation of diversity (thought, ethnic, gender, etc.)


    Other:
    • Ability and desire to travel up to 50%
    • Ability to work extended wor kdays to support business needs
    *ca

    IDEA Public Schools does not discriminate on the basis of race, color, national origin, age, sex or disability, in admission or access to, or treatment of employment in its programs and activities. Any person having inquiries concerning the organization's compliance with the regulations implementing Title VI of Civil Rights Act of 1964 (Title VI), Section 504 of the Rehabilitation Act of 1973 (Section 504), or Title II of the Americans with Disabilities Act of 1990 (ADA), may contact IDEA Human Resources at (956) 377-8000.

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