Student Safety Center Coordinator

Chicago, IL, US
Aug 19, 2019
Chicago Public Schools (CPS) is the third largest school district in the United States, serving over 360,000 students in 600+ schools and employing nearly 36,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career and civic life. In order to fulfill this mission we make three commitments to our students, their families and all Chicagoans: academic progress, financial stability and integrity. Six core values are embedded within these commitments - student centered, whole child, equity, academic excellence, community partnership and continuous learning.

The Student Safety Center Coordinator position serves a critical role in CPS Office of School Safety and Security strategies by effectively implementing the 24/7 Student Safety Center including but not limited to video surveillance/investigations, alarm monitoring and call intake. The position plays the central role within the Student Safety Center Team of ensuring that accurate information is gathered and disseminated appropriately and swiftly. The position will build relationships with local and federal law enforcement and school administrations across the district. The position will also work with all stakeholders including other CPS staff and Parents to provide high quality, professional customer service in all situations including emergencies.

The Student Safety Center Coordinator will be held accountable for the following responsibilities:

  • Perform the required functions of the Student Safety Center (SSC) during the assigned shift with a strong orientation towards action and urgency including, but not limited to: receiving, recording, and reporting serious incidents involving CPS students, staff or property

  • Implement SSC notification process for CPS executives for serious incidents involving CPS students, staff or property

  • Serve as emergency liaison between CPS and local law enforcement agencies.

  • Monitor real-time camera surveillance across CPS schools and city agencies' cameras using defined camera mission protocols

  • Manage the review of video surveillance during security and legal investigations

  • Implement all operational protocols, policies, and procedures for the Student Safety Center

  • Schedule and coordinate the Off Duty Police Officers serving in the Student Safety Center and on the Rapid Response Team based on situational prioritization as requested by the Network Safety Team

  • Receives and responds to electronic alarm notification of local-based alarms due to break-ins, fires or other unusual situations

  • Provision alarm codes for school staff and newly installed systems at schools

  • Coordinates with first responders, CPS Safety and Security and school administration when there are notifications of alarms or other emergency situations

  • Verifies that alarm and camera systems are in working order on a regular basis and notifies appropriate personnel when a defect is detected

  • Support Security Operations in crisis response and incident management

  • Define and implement continuous improvement strategies for the SSC to continually optimize the operations.

Type of Education Required :

  • Graduation from an accredited institution with a Bachelor's degree in Criminal Justice, Information Technology or related fields preferred. Master's degree preferred.

Type of Experience and Number of Years :

  • 4-7 Years of combined experience in call center, surveillance, technology, security, vendor and project management.

  • Experience working with the Chicago Police Department or other law enforcement agencies.

Knowledge, Skills, and Abilities :

  • Ability to prioritize multiple concurrent emergencies while transmitting accurate information to stakeholders in a timely manner.

  • Experience working with the Chicago Police Department or other law enforcement agencies.

  • Experience managing a team effectively during emergency situations including lock downs, evacuations, and other high profile events.

  • Must have working knowledge of access control systems to include: programming, managing access levels, time zones, alarms, and event monitoring (preferably Genetec, RapidEye or Salient).

  • Understanding of IP based video technology is required. Must be able to troubleshoot minor technical issues and initiate immediate action for resolution.

  • Must be able to multi-task; effectively work with security system integrators, IT and other stakeholders to coordinate, provide instruction and to guide the implementation process on all technology related projects.

  • Individual must possess a technical aptitude, be a self-starter, and have the ability to manage a construction design project from conceptualization through implementation.

  • Candidate must have working knowledge of security operations concepts.

Residency Requirement: As a condition of employment with the Chicago Public Schools (CPS), employees are required to live within the geographic boundaries of the City of Chicago within six months of his or her CPS hire date and maintain residency throughout their employment with the district.

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