Program Manager: Multilingual Family Support

Location
Philadelphia, PA, US
Salary
Competitive
Posted
Aug 12, 2019
Ref
4600185923
Program Manager: Multilingual Family Support
PARENT & FAMILY SERVICES
440 N. BROAD ST.
PHILADELPHIA, PA 19130

Central Office

Job Number: 4600185923

Start Date:

Open Date: 08/12/2019

Closing Date: 08/16/2019

Job Summary
Assists with the coordination and development of programs, services, and operations of the Multilingual Family Support Unit, with focus on language access, multilingual family engagement, and community partnerships. Oversees subordinate staff, as they cultivate expertise on issues of transition to life in the United States.
Essential Functions
  • Trains and evaluates the activities of Language Access Coordinators and Bilingual Counseling Assistants; establishes areas of responsibility for subordinate staff and monitors their specific elements of accountability; ensures staff is effective in their roles through goals-based management best practices, continuous feedback, coaching and professional development.
  • Supports the implementation and assessment of District-wide initiatives to enhance language access, in order to elevate the quality of services provided to multilingual families and their children.
  • Develops and facilitates professional development for Language Access Coordinators, Bilingual Counseling Assistants, school counselors and teachers, school police, secretaries, nurses and other staff that interacts with multilingual families and students.
  • Coordinates partnerships with immigrant and refugee-serving organizations for multilingual parent and family engagement.
  • Maintains current knowledge of research and best practices within the field and use that to inform operational plans.
  • Performs other tasks and responsibilities as assigned.
Minimum Requirements
  • Master's degree from an accredited college or university.
  • Five years of full-time, paid, professional experience with experience in translation and interpretation, working directly with immigrant and refugees; and project management.
OR
  • Bachelor's degree from an accredited college or university.
  • Seven years of full-time, paid, professional experience with experience in translation and interpretation, working directly with immigrant and refugees; and project management.
  • All work experience related to the position must be included on the resume.
Knowledge, Skills and Abilities
Demonstrated knowledge of:
  • governmental mandates impacting language access; and national and local policies concerning immigrants and refugees.
  • psychosocial challenges faced by immigrants and refugees.
  • demographic trends among immigrant and refugee populations in Philadelphia.
  • linguistics; world languages and cultures; dialectical variations among the District's languages.
  • interpretation and translation skills.
Demonstrated ability to:
  • communicate effectively, both orally and in writing in a language other than English; and translate and interpret bi-directionally from English into a major world language
  • analyze data, prepare reports and maintain records.
  • coordinate, implement and monitor comprehensive multi-faceted programs.
  • guide and channel resources, ideas and recommendations for problem solution and program refinement.
  • plan and direct program operations.
  • use a personal computer.
  • establish and maintain effective working relationships.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Additional Job Information: This is a 12-month, non-represented role. The salary grade for this position is 4026. Interviews may be conducted to determine how well a candidate meets the established criteria. Please note that not all qualified candidates may be selected for an interview.

DISCLAIMER: Interviews may be conducted to determine how well a candidate meets the established criteria. Please note that not all qualified candidates may be selected for an interview. Additional factors, including, but not limited to, disciplinary action, ability to follow directions, punctuality, and professional conduct will be considered in the evaluation process.

The selected candidate must have no pending disciplinary action or anecdotal record on file and have not been subject to any disciplinary action within the past eighteen (18) months. In addition, the candidate must have an excellent record of attendance and punctuality during the last three (3) years (defined as no more than eighteen (18) occasions of lateness or absence for personal illness within this period of time with the exception of one extended long-term absence)

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