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Supervisor, Enrollment Operations

Employer
K12 Inc.
Location
Herndon, VA, United States
Salary
Competitive
Requisition Number 19-3086
Title Supervisor, Enrollment Operations
City Herndon State VA

Description

Summary : The Supervisor, Enrollment Document Processing manages a team of Document Processors tasked with facilitating accurate and efficient student enrollments through reviewing and processing enrollment applications and documentation and maintaining student files. The position provides support and coaching to ensure business service level agreements are met and superior customer service is provided to both internal and external clients.

Essential Functions, Duties and Responsibilities : The below State ments are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required; o ther duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

· Maintains knowledge of K12 products and understands the enrollment processes specific to supported schools;

· Works to ensure Document Processor's performance meets and/or exceeds established department goals;

· Monitors student database/systems and performs regular quality assurance and coaching to ensure customer service and productivity levels are met;

· Assists with new Document Processor on-boarding and training, and prioritizes on-going coaching activities for maximum impact;

· Ensures Document Processors understand and are correctly and accurately processing documents in accordance with all school polices/procedures; Identifies trends or potential issues and escalates appropriately in a timely fashion;

· Conducts annual performance reviews (quantitative and qualitative) and identifies team members for advancement; Initiates training programs geared towards career progression;

· Serves as a subject matter expert on key information, managing changes and updates for Document Processors as needed;

· Manages all Document Processor-level escalations and issues;

· Maintains strong computer skills to effectively operate company systems and programs;

· Continually enhances processing-related skills and shares knowledge gained with peers and subordinates.
Requirements

Minimum Required Qualifications
:

· Three (3) years of experience processing documents in a clerical or administrative setting AND

· Three (3) years of previous supervision experience OR

· Equivalent combination of education and experience

Certificates and Licenses : None required.

OTHER REQUIRED SKILLS & ABILITIES:



· Strong leadership skills

· Effective verbal and written communications skills

· Proven ability to hire, train, develop, coach, and motivate a team

· Strong positive attitude and work ethic

· Proficiency in Microsoft Office Outlook, Word, Excel; Web proficiency.

· Ability to pass required background check.

Preferred Qualifications :



· Bachelor's degree

K12 is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here .

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