Human Resources Receptionist SY 2019-2020
- Employer
- East St Louis School District 189
- Location
- East St Louis, IL, US
- Salary
- Competitive
View more
- Job Category
- Administrator, Human Resources, Support Staff, Secretarial / Clerical
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District and School Support Positions - Non-Cert/ Human Resources Receptionist
7/31/2019
189 Board of Education Administration Building
ASAP
Until filled
TITLE: Receptionist - Human Resources
CLASSIFICATION: Non-Certified
FLSA: Non-Exempt
DEPARTMENT: Human Resources
SALARY: Administrative Salary Schedule
WORK YEAR: 260 DAYS
JOB DESCRIPTION:
Under the direction of the Director of Human Resources, attends to visitors and deals with inquiries on the telephone and face to face. The receptionist supplies information regarding the organization to the general public, clients, and customers.
DESIRED QUALIFICATIONS:
- High school diploma required
- Sixty (60) college credit hours preferred
- Associate's degree in office management/secretarial studies preferred
- Knowledge of administrative and clerical procedures
- Knowledge of computers and relevant software application
- Knowledge of customer service principles and practices
- Proficient keyboarding skills
- Ability to work a switchboard/telephone system
KNOWLEDGE, SKILLS AND ABILITIES:
- Professional personal presentation
- Customer service orientation
- Information management
- Organizing and planning
- Verbal and written communication skills
- Initiative and reliability
- Record keeping and filing systems
- Standard office equipment and software applications
- Effective telephone techniques
- Attention to detail
- High stress tolerance
- Communicate effectively, verbally and in writing, with school administrative staff, outside agencies, the general public, while demonstrating tact and diplomacy.
- Maintain confidentiality of privileged and/or sensitive information
- Exercise independent thinking and good judgment
- Operate a variety of office equipment including computer, fax machine, calculator, and copier
- Establish and maintain effective office operation systems
- Be flexible with personal schedule in response to official commitments and meetings
- Work well under pressure with constant deadlines and frequent interruptions
DUTIES AND RESPONSIBILITIES:
- Answer telephone, screen and direct calls
- Take and relay messages to appropriate staff
- Provide information to callers
- Greet persons entering organization
- Direct persons to correct destination
- Deal with queries from the public and customers
- Ensure knowledge of staff movements in and out of organization
- Monitor visitor access and maintain security awareness
- Prepare basic correspondence and documents
- Receive and sort mail and deliveries
- Schedule appointments and maintain appointment diary either manually or electronically
- Organize conference and meeting room bookings
- Coordinate meetings and organize catering
- Control office inventory relevant to reception area
- Tidy and maintain the reception area
- Update all address changes in District Information System
- Compile/maintain directory of district employees, including by location
- Perform other related duties as assigned by the Director of Human Resources.
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