Customer Support Liaison

Philadelphia, PA, US
Jul 29, 2019
Customer Support Liaison

Central Office

Job Number: 4600184616

Start Date:

Open Date: 07/29/2019

Closing Date: 08/29/2019

Please select the Central Office applicant type when creating a profile to apply to this role.
Job Summary
Provides support to School District staff, prospective candidates, prospective students and parents as they apply for various positions in the schools, central offices and learning networks or are encouraged to participate in various parental engagement opportunities. Ensures that customer satisfaction is preserved and maintains a log of the inquiries received and/or that parent involvement activity is documented by school and grade.
Essential Functions
Early Childhood Education Specialty
  • Interacts with District personnel and the public to recruit parents for different engagement opportunities; responds to questions and serves a District ambassador for all parent programs.
  • Maintains a log of the inquiries received on a database; reviews the types of inquiries received with the
  • Interacts with various functional areas to attain viable solutions to problem situations.
  • Participates in special projects as assigned by conducting research to gather pertinent information.
Minimum Requirements
  • High school diploma or equivalent.
  • Four years of full-time, paid, customer support experience which have involved using a database to log inquiries in an educational, community-based or social services agency or school.
Knowledge, Skills and Abilities
Demonstrated knowledge of:
  • methods and techniques associated with effectively addressing numerous inquiries.
  • office principles, practices and procedures.
Demonstrated ability to:
  • maintain a log of the inquiries received.
  • interact with the public.
  • maintain records and prepare reports.
Ability to:
  • learn and explain the personnel policies and practices of the School District.
  • use computer applications, including Microsoft Word and Excel.
  • communicate effectively, both orally and in writing.
  • establish and maintain effective working relationships.
Demonstrated ability to:
  • convey information clearly and articulately, particularly regarding school operations and compliance.
  • act in a professional manner and maintain a professional attitude towards the public and colleagues.
  • provide exemplary customer service at all times.
  • assess problems and execute solutions.
  • work with families, students, coworkers, and the public from diverse cultural and ethnic backgrounds.
  • communicate effectively, both orally and in writing.
  • efficiently manage and prioritize multiple responsibilities with concurrent timelines.
  • establish and maintain effective working relationships.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Additional Job Information: This is a non-represented, 12-month role. The salary grade for this position is 4017.

Interviews may be conducted to determine how well a candidate meets the established criteria. Note that not all qualified candidates may be selected for an interview. Additional factors including the ability to follow directions, punctuality and professional conduct will be considered in part of the evaluation process. The selected candidate must have no anecdotal record on file and have not been subject to any disciplinary action within the past eighteen (18) months, and have an excellent record of attendance and punctuality during the last three (3) years (defined as no more than eighteen (18) occasions of lateness or absence for personal illness in the last three years (3) years with the exception of one extended long-term absence.