Director: Student Support Services Professional Development and Training

Director: Student Support Services Professional Development and Training
440 N. BROAD ST.

Central Office

Job Number: 4600183336

Start Date:

Open Date: 07/15/2019

Closing Date:

Job Summary
Oversees the implementation of all Student Support Services departmental training initiatives. Works with schools and central office staff to coordinate training programs and activities at schools and central offices which promote excellence and consistency in the workforce or student success and achievement. Supports the development of unique programs and communications strategies to promote a culture of outstanding customer service and assesses the outcomes of those initiatives. Engages in the implementation of workshops, presentations and learning modules. Designs and creates educational materials for employees that enhance cultural awareness and increase skills in the areas of operational competence.
Essential Functions
  • Works with individual departmental leads to define and outline procedures for achieving the goals, objectives and priorities within the various offices of the District; assures that Student Support Services has a short-term and long-range strategy which achieves the District's mission of excellence and an effective workforce.
  • Coordinates and aligns operations related education and training initiatives which help the District in building a work environment which is committed to outstanding customer service and focus.
  • Reviews and assesses the effectiveness and efficiency of professional development activities to ensure that they parallel the District's goals as they pertain to equity and District-wide consistency.
  • Monitors and communicates progress against the District's objectives and the short and long-term plan, including metrics; meets with leadership teams on an ongoing basis to assess the attainment of stated goals and facilitates appropriate internal networks to support and foster positive growth.
  • Conducts surveys, focus groups and needs assessments and designs programs which support the needs of the District; works with vendors to deliver professional development to facilitate building a culture in the District that is inclusive and responsive to the vast issues and concerns in our city, neighborhoods and schools.
  • Works with senior management, schools and other departments in obtaining information regarding the effectiveness of Student Support Services
  • Provides technical assistance, coaching and consultation to individuals and groups regarding cross-functional operations needs as well as policies and practices.
  • Develops proposals and recommendations for policy and procedure revisions.
  • Provides support, advice and consultation to other departments.
  • Engages consultants and/or professional development organizations in ongoing Student Support Services education and training.
Additional Functions for Student Support Services
  • Manages the implementation of the training program for school-based and District staff, which includes training on evidence-based, school-wide and Tier 2 and 3 interventions in the areas of: trauma-informed practices, attendance strategies, alternatives to suspensions, 504 service planning, school counseling planning, school-wide and individual crisis response, suicide awareness and prevention, homelessness services, Department of Human Services (DHS) involved and adjudicated youth supports, Local Educational Agency (LEA) level and school-based Comprehensive Planning process, policies and procedures, and other areas, as identified.
  • Coordinates training efforts such as Summer Institute, counselor and climate manager professional development and orientation, counselor induction for level 2 certification, Student Assistance Program, and other programs as identified.
  • Ensure training reflects evidence-based practices.
  • Monitors and assesses the effectiveness of training programs and make recommendations accordingly.
  • Identifies additional community partners to assist with training.
  • Ensures funding for training program via Title, grant or other funding opportunities.
  • Works with licensing or certification agencies.
Minimum Requirements
  • Master's degree program at an accredited college or university.
  • Seven years of full-time, paid, professional experience in an urban educational setting, governmental agency or private industry which have included responsibility for developing and implementing operational training and initiatives, three of which have been in an administrative or supervisory capacity.
  • All work experience related to the position must be included on the resume.
Knowledge, Skills and Abilities
Demonstrated knowledge of:
  • the current trends, developments, practices, objectives and theories of operational and cultural competence.
  • the current practices, methods and techniques utilized in the implementation of strategic initiatives.
  • adult educational methodologies.
  • the current principles, practices and procedures of educational planning.
  • organizational development.
  • supervisory methods and techniques.
Demonstrated ability to :
  • create a high trust learning environment.
  • apply effective listening.
  • plan and direct the activities of staff.
  • plan, organize and conduct professional development.
  • challenge own status quo mindset adverse to cultural change.
  • evaluate and assess the outcome and effectiveness of operations initiatives.
  • communicate effectively, both orally and in writing.
  • establish and maintain effective working relationships.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Additional Job Information: This is a 12-month, non-represented position. The salary grade for this role is 4030. Interviews may be conducted to determine how well a candidate meets the established criteria. Please note that not all qualified candidates may be selected for an interview.

DISCLAIMER: Interviews may be conducted to determine how well a candidate meets the established criteria. Please note that not all qualified candidates may be selected for an interview. Additional factors, including, but not limited to, disciplinary action, ability to follow directions, punctuality, and professional conduct will be considered in the evaluation process.

The selected candidate must have no pending disciplinary action or anecdotal record on file and have not been subject to any disciplinary action within the past eighteen (18) months. In addition, the candidate must have an excellent record of attendance and punctuality during the last three (3) years (defined as no more than eighteen (18) occasions of lateness or absence for personal illness within this period of time with the exception of one extended long-term absence)

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