Coordinator: Language Access Services (Chinese Mandarin)
FAMILY & STUDENT SERVICES
440 N. BROAD STREET
PHILADELPHIA, PA 19130

Central Office

Job Number: 4600182575

Start Date:

Open Date: 07/05/2019

Closing Date:

Job Summary
The Coordinator, Language Access Services develops and sustains effective contacts with parent groups, schools, regions and community organizations to ensure that all families receive the necessary assistance and support for their children academically and socially. Strengthens District ties with bilingual and non-English speaking families as well as community organizations.
Essential Functions

• Plans and conducts training and develops training materials on cross-cultural communication, cultural awareness, sensitivity and related topics for District staff, schools, families and community members.
• Networks and maintains contact with community-based organizations representing diverse populations; utilizes contacts to increase family involvement in collaboration with other District offices; participates in community meetings and activities.
• Acts to enhance parent involvement, school climate and safety, and cross-cultural problem solving; assists with establishing advisory committees which support the work of the office.
• Assists with writing grant proposals; seeks various funding sources to enhance parental engagement activities.
• Assists with conflict resolution and crisis intervention in community situations and acts with diplomacy and good judgment.
• Provides interpretation and translation services for District offices and families; participates in the interpretation, translation and proofreading of key publications and announcements which are utilized for the District's hotline, cable television and general communications.
• Develops and maintains a multilingual library of translated District documents and other media; ensures that references on interpretation and translation, cross-cultural communication and diversity are current.
• Maintains records and prepares an analysis on the utilization of language access services; reviews costs, vendors, requests for services and other factors as indicated by the director.
• Represents the office at meetings with District personnel and community organizations.

Minimum Requirements

• Bachelor's degree from an accredited college or university in multicultural studies, communications or a related area.
• Three years of full-time, paid, professional experience working with parents and/or community organizations which have included developing and conducting training on cultural sensitivity issues; assisting in the design, development and implementation of parental involvement initiatives; addressing translation and interpretation needs and grant writing.

OR

• Any equivalent combination of training and experience determined to be acceptable by the Office of Talent.

Knowledge, Skills and Abilities
Demonstrated knowledge of:

• the current practices, methods and techniques utilized in the implementation of parent involvement and parent education initiatives.
• community and parent organizations available to support families.
• foundations and other funding organizations.

Ability to:

• interpret all relevant District and federal rules and regulations concerning program
• develop and conduct training sessions on multicultural and cross-cultural issues.
• provide highly competent services to parent and community groups.
• use computer applications including Excel, Power Point and Microsoft Word.
• maintain records and prepare reports.
• operate a personal computer.
• collaborate with departmental staff to develop culturally and linguistically appropriate parent education seminars that are responsive to the needs of the District's students and their families.
• fluently speak English and write an appropriate foreign language.
• read English and an appropriate foreign language.
• express ideas effectively, both orally and in writing.
• establish and maintain effective working relationships.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Additional Job Information: This is a non-represented position. The salary grade for this role is 4023.

Interviews may be conducted to determine how well a candidate meets the established criteria. Note that not all qualified candidates may be selected for an interview. Additional factors including the ability to follow directions, punctuality and professional conduct will be considered in part of the evaluation process. The selected candidate must have no anecdotal record on file and have not been subject to any disciplinary action within the past eighteen (18) months, and have an excellent record of attendance and punctuality during the last three (3) years (defined as no more than eighteen (18) occasions of lateness or absence for personal illness in the last three years (3) years with the exception of one extended long-term absence.