Requisition Number 19-2764
Title (INDLS) Counselor Technician 2019/20
City Modoc State IN

Description

Counselor Technician
INSPIRE THE FUTURE!

K12 is a dynamic company on a mission to provide the most compelling, comprehensive, and effective K-12 education available. Our employees are a critical part of an organization that is providing powerful, new options for the way children can be educated. They have a passion for education and a drive to make a difference.

Passionate Counselor Technicians are needed at the K12 partner school, Indiana Digital Learning School (INDLS). We want you to be a part of our talented team!

INDLS is a rapidly-growing organization that offers our teachers and staff members the excitement of exploring an emerging concept in education. Daily, our talented teachers and staff experience the impact they make on the lives of children. Join us, and be inspired by the potential of our students.

The Counselor Technician is the dedicated key coordinator driving the activities of the student and family support team, through the full non-instructional lifecycle for an assigned student caseload. The position helps foster a high touch approach to educational support and exhibits superior customer service skills along with a commitment and desire to provide the best experience possible for students and families from initial onboarding through ongoing academic engagement.

AS A COUNSELOR TECHNICIAN , YOU WILL ENJOY...

• Manages the non-instructional lifecycle of a caseload of approximately 200-250 students; Creates/updates students Individual Learning Plan (ILP) and perform ILP conferences with students and families;
• Oversees the entire onboarding process for assigned students; Serves as a single point of contact for all non-instructional issues after placement, ensuring students have all necessary equipment, and know how and when to access their courses;
• Builds functional student schedules, managing for appropriate student course under the direction and guidance of the Academic Administrator;
• Contacts late starting or missing students by phone and works to quickly on-board them;
• Plans and delivers online orientation sessions; Monitors student participation; Coordinates with K12 for the delivery of monthly online parent training events;
• Moderates homeroom/advisory activities and creates required collateral, e.g. PowerPoint decks, handouts, etc.;
• Serves as a liaison between the student and other academic teachers and administration;
• Completes "winback" calls for students wishing to withdraw;
• Examines academic progress and activity of students on their caseload on a regular basis; Initiates recurring contact by phone with students and their families when students begin showing signs of failure/struggle as determined by grades, missed log-ins, course activity, and number of missing assignments; Arranges and moderates advisor/parent/student/teacher conferences as needed to address performance concerns; Assists students in creating a personal action plan;
• Contacts students on their caseload by phone for a monthly conference call; Answers all phone calls, emails, and kmails from students, staff and parents; Sends out daily and weekly blasts of important school-level information when applicable;
• Assists with proctoring standardized testing;
• Attends staff meetings; Attends and participates in school and K12 sponsored Professional Development Events.

Get to know INDLS

• Indiana Digital Learning School
• Behind the Scenes
• A Day in the Life

Are you driven by excellence to deliver instruction, support and guidance, manage the learning process, and focus on students' individual needs? If selected, you will participate in a comprehensive new teacher training program for three weeks before the start of school. It is an opportunity to meet colleagues and learn the responsibilities required for delivering curriculum in an online environment. During this training you will also learn how to monitor student progress through K12's learning management system, and to be a partner actively working with students and parents to advance each child's learning. Requirements

CompetenciesTo perform the job successfully, an individual should demonstrate the following
competencies.

• Adaptability/Flexibility: Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.
• Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and bad.
• Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team

Minimum Required Qualifications

• Associates degree in an educational field AND
• One (1) year of related experience OR
• Equivalent combination of education and experience

Other Required Qualifications

• Strong written and verbal communication skills
• Excellent problem-solving skills
• Organizational skills, multi-tasking abilities
• Customer service orientation
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Flexible schedule; Ability to travel as needed, up to 10% of the time within and between assigned geographic areas to support students, attend regularly scheduled meetings, and participate in school activities, open houses and orientations
• Ability to pass required background checks
• Ability to obtain fingerprint clearance

Desired Qualifications

• Experience working with the proposed age group
• Experience supporting adults and children in the use of technology
• An ability to learn new technology tools quickly (e.g., database and web-based tools)
• An ability to support and guide adults as well as students
• Experience coordinating academically-oriented clubs and extracurricular activities
• Bachelor's degree
• Experience working in an educational setting

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is an office-based position.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the State where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.


WHO ARE WE?

• About Us
• K12 Produces Results
• Kudos and Honors
• thinkTANK12

K12 is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

• Please view Equal Employment Opportunity Posters provided by OFCCP here .