Requisition Number 19-2541
Title Computer Reclamations Supervisor
City Herndon State VA

Description
SUMMARY: The Computer Returns Supervisor is responsible for all of the reverse logistic functions for course materials and company issued computer materials. Reporting to the Senior Manager of Customer Support, this position serves as the primary point of contact for the daily coordination and management of logistics associated with all return processes, as well as day to day Supervisory responsibilities of the Reclamations Team.

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
• Identifies and documents work procedures, prioritize workflow and staffing resources and communicates those strategies effectively to the team, senior management & multiple business units;
• Manages and reports on daily SFDC case load while looking for ways to improve SFDC and other key system processes;
• Evaluates daily priorities and procedures while implementing new & existing return campaigns that target specific workflows;
• Develops new tools and resources to improve work efficiency, confirms all system processes are working appropriately and updates as needed;
• Performs replacement analysis making recommendations to both positively impact K12 and our agents
• Manages third party mailing house vendor;
• Develops and manages agents' success measurements and evaluate workflow metrics to conform to policies and procedures;
• Coordinates and manages computer return pilot programs as requested.
• Manages purchase orders and purchase requisitions for peripherals; manages peripheral inventory;
• Provides daily and weekly reports to senior management;
• Identifies forecasts, trends, obstacles and opportunities that affect material and hardware reclamations;
• Analyzes staffing and team dynamics for areas of improvement, as well as business improvements suggested to decrease costs and raise collection efforts.
Requirements
MINIMUM REQUIRED QUALIFICATIONS:
• Bachelor's Degree AND
• Three (3) year of experience in operations, enrollment, reclamations or other relevant work OR
• Equivalent combination of education and experience

OTHER REQUIRED QUALIFICATIONS:
• Microsoft Office (Outlook, 365, Word, Excel, PowerPoint); Web proficiency.
• Ability to solve problems independently, quickly, thoroughly and to communicate resolutions
• Ability to pass background check requirements

• Please view Equal Employment Opportunity Posters provided by OFCCP here .