Vacancy Details

Position Type: Computer Support
School/Building: District Service Center
Close Date (11:59 p.m. Central): 2019-07-06
Openings: 1
URL: https://www.mcpasd.k12.wi.us/our-district/employments/non-teaching-positions

Contact

Name: Diane Austin
Title: Personnel Specialist
Email: daustin@mcpasd.k12.wi.us
Phone: 608-829-9041
Website: https://www.mcpasd.k12.wi.us/

Position Details

Start Date: As Soon as Possible
Salary/Wage: Commensurate with experience
Terms/Schedule: 1.0FTE (8hrs per day) M-F, year-round position
Appointment Type: Full Time

Description

Shift (range): 7am/7:30am to 3:30pm/4pm (Will be determined prior to 1st day of employment)

Position Summary:

This position ensures proper computer operation so that end users can accomplish their required technology tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve in-person, hands-on help at the desktop level.

Position Duties:

Essential Job Functions:

1. Responds to incoming help desk requests from end users via the ticketing system, telephone or e-mail in a courteous manner. Ensures all pertinent end user identification information has been

documented including name, location, contact information and nature of problem or issue.

2. Access software updates, drivers, knowledge bases and frequently asked question resources on the Internet and other resources to aid in problem resolution.

3. Performs hands-on troubleshooting and repair at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications as necessary

4. Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals

5. Tests resolutions to ensure problem has been adequately resolved.

6. Performs post-resolution follow-ups to help requests.

7. Follows standard help desk procedures and logs all help desk interactions within the help desk tracking system.

8. Identifies and escalates problems when necessary to the appropriately experienced technician.

9. Stays current with system information, changes and updates.

Salary: Commensurate with experience.

Candidate Requirements

Years of Experience: 0