Senior Technology Support Specialist

Provides all levels of technology support to school division organizations and assists with the management of day-to-day operations of the technology support service center, including the call center, all technology systems, special projects, and personnel.

Location:
Nancy Sprague Technology Center

Senior Technology Support Specialist

Percent Full-Time:
Full Time

Contract Length:
260-Day Contract

Salary Grade
[Salary Information]:
US-Schedule B Grade 007

Pay Frequency:
Monthly

Closing Date:
02-Jul-2019

Open
Until
Filled:
No

Office:
ITSS Customer Service Center

Re-Adv.
Position:
No

Qualifications:
Bachelor's degree (computer science, information technology, or a related field preferred) plus five years of progressively more responsible experience with special emphasis in call center operations, computer technology and its applications, two of which shall have included supervisory or administrative experience. Can demonstrate knowledge of Windows 10 and network operating systems, protocols, and software with advanced proficiency in using standard and adhoc applications (Internet Explorer, Firefox, Chrome, Microsoft Office Suite, Group Policy, Active Directory, Exchange, PowerShell scripting, Cold Fusion, Remedy, Learn360, Google Apps, AppV, web curation processes, and applications that directly or indirectly authenticate against IDM); knowledge of, or ability to quickly learn, instructional technology requirements; ability to determine priorities, allocate resources, manage projects, measure and analyze results and supervise personnel; and ability to communicate effectively, both orally and in writing. Valid driver's license with a good driving record and employee-provided transportation required.

Posting Title:
Senior Technology Support Specialist

Job Type:
Information Technology