Facilities Information Systems Technician

Baltimore, MD, US
Jun 14, 2019

JOB TITLE: Facilities Information Systems Technician

REPORTS TO: Supervisor, Facilities Information Systems

GRADE: 10 (Full time; 12 months)

SALARY: $23.59 to $38.99 per hour, per the ESPBC (Education Support Professionals of Baltimore County) payscale, effective July 1, 2019.

DEFINITION : Provides technical support in the development, implementation, testing, maintenance, and enhancement of facilities information systems and associated software and equipment. Investigates, troubleshoots, and resolves system malfunctions. Develops and modifies system reports, processes, and modules. Trains and supports system users. Maintains the department web page. Participates in various departmental automation initiatives.


Maintains and operates facilities information systems including computerized maintenance management system (CMMS), project management system and other process control systems. Updates and maintains system web pages and modules. Maintains records of service requests and work order histories.

Troubleshoots system hardware and software malfunctions. Administers the back-up, retrieval, and storage of system data.

Administers facilities information system security and ensures controls with user access.

Administers department web page and automated display sign updates and ensures web accessibility compliance within guidelines established by the Department of Information Technology.

Provides technical support, guidance, and training to departmental users. Develops and documents system procedures and protocols. Develops system manuals and training materials, and/or trains users in the proper use of hardware and software applications.

Analyzes user and departmental needs and requests. Develops and modifies reports and programs in response. Gathers business and functional requirements from stakeholders and recommends system enhancements.

Provides database administration to include the design, development, and maintenance of various database applications within the department. Evaluates software use and recommends improvements or upgrades.

Conducts office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis. Coordinates device replacement and manages IT implementation projects.

Assists with defining standards and goals for related projects. Conducts technical research and writes reports on findings for management and customers.

Participates in and coordinates the day-to-day operation and monitoring of centralized, automated security and fire alarm systems. Maintains hardware and software associated with central monitoring systems. Troubleshoots system malfunctions. Receives and processes data from fire and security alarms.

Serves as a liaison to the Department of Information Technology, vendors, and other agencies regarding facilities information systems and related automation matters.

Performs other duties as assigned.

Education, Training and Experience :
Possession of an Associate's degree or equivalent college credits in Information Technology, Computer Science, or related field. Five years of experience installing, configuring, maintaining, and trouble-shooting computers, and related hardware, information systems, and software applications.

Experience with MicroMain or other computerized maintenance management systems, project management systems, or automated security/access control systems is preferred.

Note : Other combinations of applicable education, training, and experience that provide the knowledge and skills necessary to perform effectively in the position may be considered.

Knowledge, Skills, and Abilities :
Knowledge of computer operations and support. Knowledge of operating systems, software applications, hardware equipment, and cabling components. Knowledge of computer networks. Knowledge of automated management systems.

Skill in maintaining automated management systems. Skill in installing, configuring, maintaining, and trouble-shooting personal computers and related equipment. Skill in installing, configuring, maintaining, and trouble-shooting software applications, computer hardware, and cabling components. Skill in providing technical assistance, guidance, and training to system users. Skill in establishing and maintaining effective working relationships. Skill in effectively prioritizing assignments and tasks.

The work of this class is generally sedentary and performed in an office environment. Work includes the operation of office equipment, including personal computers, and occasional limited lifting and physical activities.

FLSA : Non-Exempt

Citizenship, residency or work VISA in United States required.

The Board of Education of Baltimore County does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, or veteran status in matters affecting employment or in providing access to educational programs or activities and provides equal access to the Boy Scouts and other designated youth groups. Inquiries regarding the Board's nondiscrimination policies should be directed to: EEO Officer, Office of Equal Employment Opportunity, Baltimore County Public Schools, 6901 Charles Street, Building B, Towson, Maryland 21204 ( 443-809-8937 ). There is a compliance officer responsible for identifying, preventing, and remedying prohibited harassment concerning students. Complaints of harassment should be directed to the executive director, Department of School Safety and Security, 9600 Pulaski Park Drive, Suite 118, Baltimore, Maryland 21220 ( 443-809-4360 ).

Application Instructions
Please read and carefully follow the instructions provided below.
  • Applicants are required to have a completed application on file for employment with the Baltimore County Public Schools.
  • Professional references must be submitted to complete your application. Examples of professional references include current and former managers, supervisors, mentors and/or university/college supervisors.Personal references from colleagues, friends, community members, etc. will not be accepted.
  • Be sure to account for all periods of employment and unemployment and include names, addresses, and telephone numbers of employers.
  • Be sure to answer all criminal background questions. If you answer "yes" to any of the criminal background questions you must provide a written explanation. A criminal offense does not necessarily exclude an applicant from employment with BCPS. Factors such as passage of time since the offense, the nature of the violation, and the extent of rehabilitation will be taken into considerati on.
Pre-Employment Requirements:
  • All persons employed by the Baltimore County Public Schools, regular and temporary, are required to be fingerprinted and have a criminal background investigation (State of Maryland, Senate Bill 315, effective October 1, 1986) completed. The fee charged for fingerprinting is $81.00. An identification card will be issued which must be shown prior to employment.
  • Anyone offered employment is required to provide proper identification and documentation of eligibility for employment in the US.
  • If you have military experience you will be asked to provide a copy of DD214.
  • Official transcripts for all higher education must be received prior to hire.
  • Some positions will require employees to undergo a physical examination and/or drug testing.
  • All newly hired personnel must attend a Badges and Benefits session.
  • Additional job verification will be required for salary credit.

Contact Information
Brad Kouyoumjian, PHR
HR Analyst
Business Services Staffing
6901 Charles Street, Building E
Towson, Maryland 21204
Phone: 443-809-7872
Fax: 410-887-7876
Email: bkouyoumjian@bcps.org

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