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Systems Administrator IV - Tech Support Services

Employer
Baltimore City Public Schools
Location
Baltimore, MD, US
Salary
Competitive

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Systems Administrator IV - Tech Support Services
Baltimore City Public Schools
200 E. North Avenue
Baltimore, MD 21202

District Office - Position - Information Technology

Job Number 8600000516
Start Date
Open Date
Closing Date

Functioning as technical lead for Tech Support Services establishing overall standards for device management for other Tech Support team members responsible for device management that includes Mobile Device Management (MDM) using Microsoft Intune for both Windows and Apple devices, and Chromebook management with G-Suite. Team lead for Tech Support Services supporting the Manager IT Technical Support Services with oversight of operational work of the department.

Essential Functions
  • Establishes and maintains guidelines for processes and procedures that technical staff in Tech Support Services apply to managing end-user devices that includes devices in the Intune and G-Suite environments.
  • Establishes and maintains guidelines for processes and procedures that operational staff in Tech Support use for operational tasks related to supporting district end-user devices.
  • Leads or helps oversee IT projects that include end-user device operating system upgrades and pushing applications to end-user devices.
  • Develops and maintains operational dashboards to monitor individual and team performance in key Tech Support related areas.
  • Establishes framework for collecting and housing tech support related process and procedural documents in Office 365 in a way that supports process improvements, document version control and change management.
  • Utilizes software and hardware tools, collaboratively works with other team members, departments and external partners to identify and diagnose and troubleshoot problems and improve performance.
  • Works from specifications to assist in the development and/or modification of operating software applications.
  • Provides technical support training.
  • Provides tier 2/3 level troubleshooting for technical issues.
  • Maintains a proficient technical knowledge of one City Schools? application programs, databases, operating system, and customer data retrieval process.
  • Participates in the training programs offered to increase technical, interpersonal and communication skills and proficiency related to the projects to which assigned.
  • Utilizes tact and exercises good judgment in interacting with the public, school and central office personnel.
  • Maintains consistent communication with all key stakeholders.
  • Performs and promotes all activities in compliance with equal employment and nondiscrimination policies; follows federal laws, state laws, school board policies and the professional standards.


Maximum Salary 91150.00
Minimum Salary 69336.00
Desired Qualifications •
  • Bachelor?s degree in a Technology related field, technical certification(s) and two years directly related experience; or a Bachelor?s degree in a Technology related field and three years directly related experience; or an Associate?s degree in a Technology related field, technical certificate(s) and four years directly related experience; Associate?s degree in a Technology related field, and six years directly related experience; or a High School degree and ten years directly related experience; Degree must be from an accredited college or institution.
  • Experience with HEAT or other incident management systems.
  • Experience with managing devices in an enterprise environment with a MDM tool such as Microsoft Intune.
  • Experience with planning, leading and working on multiple projects that involve stakeholders from different teams.
  • Excellent written and verbal communications skills required.
  • Experience developing technical documentation required.
  • ITIL (Information Technology Infrastructure Library) certification or ITIL training program experience preferred.
  • Proficient using Microsoft Office applications including, but not limited to MS Word, Excel, PowerPoint, Office 365, and Visio.
  • Experience with Active Directory administration.
  • Experience with troubleshooting network and server issues.
  • Experience using global communication methods to alert users of systemic outages preferred.


Full time or Part time Full time
Additional Details
Qualified candidates for the above position must submit the following:
  • Completed online application
  • Resume that clearly demonstrates the above minimum qualifications. It is important that you include all experiences and education related to the position to which you are applying.
  • Upload copies of all transcripts ?undergraduate, graduate and all MSDE Certifications
  • Must provide three (3) professional references to include: name, title, business address, e-mail address and phone number
  • All documentation/certification necessary (scanned copies accepted) to substantiate minimum qualifications; must be uploaded into application
  • All documentation must be scanned and uploaded to application
  • Benefits -- This position is eligible for benefits. To review the available options please see the information relevant to the union for this position by viewing the following link: http://www.baltimorecityschools.org
Baltimore City Public Schools is an equal opportunity employer and encourages resumes from bi-lingual or multi-lingual candidates.
For information regarding this posting, please contact the Human Capital Office at 410-396-8885.
Baltimore City Public Schools does not discriminate in any aspect of employment on the basis of race, color, ancestry or national origin, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, veteran status, genetic information, or age. For inquiries regarding the nondiscrimination policies, please contact the Equal Employment Opportunity Manager, 200 E. North Avenue, Room 208, Baltimore, MD 21202; 410-396-8542 (phone); 410-396-2955 (fax).
This position is affiliated with the City Union of Baltimore (CUB) bargaining unit.

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