Technology Coordinator, AMS IV

New York, NY, US
Jun 07, 2019
Roles and expectations

Based onsite at a New Visions Charter High School, the Technology Coordinator will be responsible for coordinating and providing day to day support for school staff. The Technology Coordinator will maintain desktop and laptop environments, technology inventory and ensure that all equipment is up to date with patches and the latest versions of software using multiple Management Suites. The Technology Coordinator shall also contribute to the procurement of technology, creation of standards and driving software and services pilot programs and implementations. Ensuring to work closely with the Technology Manager and other members of leadership on supporting all tasks that supports the growth and maintenance of the school community.

Core Duties and Responsibilities
  • Support Management
    • Serve as the secondary point of contact for technology support at school site and the secondary point of contact for a partner school;
    • Provide end user support by performing installation, repair and preventative maintenance of user computers and related hardware/software within established standards and guidelines;
    • Accurately log all support activities and acknowledge, troubleshoot and resolve all requests in a timely manner; escalate and follow through when necessary;
    • Coordinate with the AMS 4 Technology Manager to ensure the network, staff and student systems are running at optimal speeds;
  • Communication and Client Management
    • Identify and implement additional technology services and supports to help align technology with teaching and learning;
    • Regularly meet with key staff to ensure technology alignment with school needs;
    • Coordinating with Communication team to ensure school community is kept up to date
    • Supporting the Technology manager with increasing digital footprint by maintaining the school website and social media outlets (Instagram, Twitter, Youtube)
  • Systems Management and Inventory
    • Support school-level platforms, systems, services and user accounts while retaining data integrity and security;
    • Support management of non-standard technology and school-level systems that effectively forecast the growth of the school
    • Responsible for maintaining staff and student accountability systems related to technology;
    • Together with the Technology Manager, coordinate selection and procurement of technology, including hardware, software and services;
    • Maintain and monitor the inventory of technology assets every trimester to ensure audits are complete.
    • Support distribution and collection staff technology related to new hires and terminations;
    • Support and act as a mentor to the student technology group to empower other students on school systems and support around basic inventory;
  • Knowledge Management
    • Contribute and maintain system, administrator and user documentation;
    • Share knowledge across the network of New Visions Charter High Schools using established practices and guidelines;
  • Event Management
    • Prepare, test, support and effectively manage school events, including annual Charter Lottery;
    • Develop and facilitate learning sessions, provide support and execute the successful delivery of an annual network onboarding.

Required Skill Sets and Qualities
  • Customer service oriented and ability to work with staff at all levels of the organization;
  • Effective written and verbal communication skills.
  • Highly organized with strong analytical and problem solving skills;
  • Ability to maintain current and up-to-date expertise in a wide range of hardware, software, services and Operating Systems;
  • Ability to work independently as well as within the framework of a network;
  • Ability to learn quickly prioritize and correct problems in a fast-paced environment;

Qualifications and Experience
  • BA or BS required
  • At least three years desktop support or help desk experience;
  • Experience working in an urban school setting strongly preferred with previous charter school experience and/or working with young people, a plus;
  • Experience with ITILĀ® or other Service Management frameworks helpful;
  • Experience with Windows OS, Mac OS, Chrome OS and Google Apps desirable;
  • Experience with remote desktop management systems helpful;
  • Strong hardware/software troubleshooting skills with proficient knowledge of hardware components, Windows and Mac Operating systems;
  • Experience using and managing a service desk ticketing system (creating, documenting, closing, etc.);
  • Experience with SmartBoard Technology (Hardware and Software)

Additional Duties
  • Willingness to work non-standard hours as needed
  • Additional responsibilities as needed to meet the needs of the organization
  • Willingness to work non-standard hours as needed in order to support the technology needs to maintain a well functioning school community
  • Working with students on providing support to other students to provide information around school systems and knowledge content awareness.

Other Considerations
  • This position is subject to a minimum PTO blackout date of three weeks prior to and including the network-wide summer onboarding event - approximately 28-49 days before Labor Day
  • Occasional travel to partner school shall be required

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