DEPARTMENT: Parent and Community Engagement (PACE) Center, 91 School Street

REPORTS TO: Parent and Community Engagement Center Senior Administrator

FUNDING: Title I

SCHEDULE: Full-Time, 52 weeks, 37.5 hours per week, some evenings and weekends required

BRIEF JOB DESCRIPTION:
To promote the PACE Center as the front-line hub for families, community organizations and businesses to connect to when engaging with the Springfield Public Schools. Consistently communicate with stakeholders about what is happening at, and through, the PACE Center. Implement plan to create the most efficient, hospitable and friendly environment for both staff and visitors of the PACE Center. Greet all PACE Center clients/ guests and provide information and referrals to those both visiting and calling the PACE Center.

DUTIES:

Represent the PACE Center as the initial point of contact for families, community members and SPS staff

Foster culture of high level professionalism and customer service throughout the PACE Center

Serve as resource liaison to visitors and staff within the Center

Lead facilitation of building signs, posters, and overall look. Greet visitors (in-person or on the phone) in a pleasant, informed manner for the purpose of providing information and creating a positive image of the PACE Center

Provide accurate information to PACE Center clients on district policies /procedures and connect clients to the appropriate person or team within the Springfield Public Schools

Serve as lead contact and facilitator for youth work permits issued at the PACE Center

Play lead role in district's annual Back-to-School Celebration, End of Year Event and High School Information Night by organizing volunteers, logistics, vendors and budget/ purchasing procedures

Collect customer and programmatic data in support of comprehensive report of PACE Center enrollment, partnerships and activities

Process all deliveries/ vendors within the PACE Center

Lead tracking and organization of all donations/ supply orders to/ through the PACE Center that are resources for schools, students and families

Manage all inquiries coming into the PACE Center and answer questions as appropriate or forward to the appropriate person and/or team

Facilitate professional development and team-building opportunities for PACE Center employees

Utilize MUNIS on a consistent basis in support of PACE Center operations

Support PACE Center Senior Administrator with building operations

Perform other related duties as assigned by the PACE Center Administrators

QUALIFICATIONS:

Must have outstanding ability to work within a team environment

Requires 2-3 years of experience in the field

Relevant Bachelor's Degree required, or educational requirement may be substituted for at least 5 years of experience in relevant field

Individual Contributor

Responsible for coordinating a function or operational effort

Position requires some autonomy for decision making and independent judgement

Possess strong organizational and time management skills and the ability to work cooperatively with parents, community partners and school personnel

Proficiency in computer operations, including but not limited to, Microsoft software programs (Excel, Word, Access, etc.) Experience with student information (PowerSchool) and financial (MUNIS) systems highly desirable.

Ability to identify needs of diverse populations and connect those needs to specific resources

Nondiscrimination Statement

The Springfield Public Schools does not discriminate in employment on the basis of race, color, religion, national origin, sex, gender identity, sexual orientation, genetic information, ancestry, age, disability or military service or marital status. The Springfield Public Schools does not discriminate in admission to, access or treatment in its programs and activities on the basis of race, color, sex, gender identity, religion, national origin, or sexual orientation, disability or homelessness.



Primary Location: Parent and Community Engagement Center
Salary Range: $40,800.00 - $53,060.00 / Per Year
Shift Type: FT - Full Year

Job Contact Information:

Name: Jeffrey Welch
Title: Parent and Community Engagement Senior Administrator
Phone: 413-787-7100 Ext. 49840
Email: welchje@springfieldpublicschools.com