Educational Technology Operations Manager 01835

KANSAS CITY PUBLIC SCHOOLS

Job Title: Educational Technology Operations Manager

Job Title Code: 01835

Salary Grade: S654 $70,548 – $110049

Department: Information Technology

Reports To: Assistant Director of Educational Technology

FLSA Status: Exempt

Date Prepared: April 30, 2019

PURPOSE OF JOB: Collaborate with the Assistant Director of Educational Technology and district curriculum leaders, district department leaders and other staff to plan and execute operational policies and procedures to improve how teachers and support staff along with school and district leaders leverage educational technology to improve outcomes for students and manage the tactical level work of the Educational Technology Operations Team

.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Incumbents may perform any combination of the essential functions shown below. This position description is not intended to be an exhaustive list of all duties, knowledge, or abilities associated with this classification, but is intended to accurately reflect the essential job functions and responsibilities.

Serves as an active participant in the Department of Technology Leadership Team and contributes to the strategy, vision, and direction of the department.

Ensures District and department mission, vision, strategy, and plans are communicated to and understood by all members of the Educational Technology Operations team.

Implements District technology plans, policies, and procedures as it affects technology service-related support.

Defines the strategy of the Educational Technology Operations team and ensures the outcomes are aligned to the strategic objectives of the department and district.

Directs, establishes, plans, and implements policies and procedures to support the Districts technology support services.

Serves as a Department of Technology liaison to departments within the district to identify training and logistic needs

Works with the Department of Technology Leadership team to ensure identified needs and process improvements are considered and/or implemented.

Works in partnership with other department leaders to obtain and commit necessary resources at the appropriate time, level, and expertise to support district and departmental programs.

Oversees the leadership of the Technology Logistics and Purchasing team responsible for providing end-user technology throughout the district.

Leads, directs and manages the daily logistics and purchasing operations of the Educational Technology Operations team to ensure all work is completed on time, within budget, and to customer requirements.

Leads and supervises the staff in the Educational Technology Operations team

Evaluates assigned staff members; plans and delegates work; provides for training and guidance to employees

Leads, facilitates and coordinates the interaction between Educational Technology Operations team staff and other technology teams

Ensures excellent communication and follow through from all Educational Technology Operations team staff.

Mentors and coaches staff to ensure job expectations are met.

Ensures continual development of the Educational Technology Operations team and individuals occurs for staff to achieve their highest potential.

Ensures end-user hardware and software availability and stability.

In collaboration with the Technology Support team, ensures physical inventory levels are monitored and replenished as needed. Responsible for asset management of all technology.

Ensures timely delivery of hardware/software.

In collaboration with the Technology Support team, effectively plans and coordinates large-scale desktop and laptop computer rollouts.

Utilize appropriate project management tools, processes, and procedures when leading projects.

Responsible for planning, coordinating, leading, and completing projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of projects. Builds and maintains working relationships with team members, vendors, and other departments involved in projects.

Manages the processing and response to incidents, requests, and problems, communicating information with end users as appropriate. Ensures rapid and responsible attention to incidents, requests, and problems.

Uses feedback from customers to improve technology support services.

Reviews aspects/areas for improvement with own practice/processes, and those within the assigned area of responsibility and implements process improvements accordingly.

Directs the technical support/process documentation, preparation, and distribution. Identifies needs for technical documentation.

Maintains excellent communication and collaboration with all stakeholders.

Communicate effectively with district staff and students regarding district approved software/hardware.

Communicates regularly with users, creates/conducts surveys and other methods of feedback to monitor the effectiveness of support.

Develops and conducts training for district staff on the proper use of district technology

Conduct training for Technology Support team on the proper use of district technology equipment.

Conduct training for Technology Support team to prepare them to provide training to site-based staff on the proper use of district technology

Oversees research, evaluation, and implementation of new technologies.

Research and implement best practices for district technology services.

Maintains current knowledge of technology software and hardware.

Attend training as required by the administration.

REQUIRED QUALIFICATIONS:

Bachelor's degree in Technology, Education, Business or a related field.

Strong leadership and management ability.

Demonstrated customer service experience.

Excellent interpersonal skills including oral and written communication.

Strong project management skills, including the ability to handle multiple incidents simultaneously while adapting to constantly changing requirements.

PREFERRED QUALIFICATIONS:

Master's degree in Educational or Instructional Technology preferred.

Knowledge of education-focused instructional programs.

Experience with large-scale computer deployments preferred.

At least 3 years of supervisory experience.

At least 6 years of increasingly responsible experience in leading technology services

SUPERVISORY RESPONSIBILITIES: Yes

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job requires that the employee be able to: sit, stand, walk, speak, hear, use hands, fingers, and reach with hands and fingers; bend, stoop, and lift objects of at least ten pounds. Job requires the employee occasionally to stoop, kneel, crouch or crawl. Visual ability requires mono and color vision, close vision, distance vision, depth perception and ability to adjust focus.

TERMS OF EMPLOYMENT:

Length of work year: 12 months

Benefits: Health and Dental Insurance are provided. KCPS Defined Benefit Pension plan – mandatory 9% contribution is required from employee and matched by KCPS; Voluntary retirement savings plans are also available.

Budget Holder:

______________________________Title____________________________Date______

Human Capital:

______________________________Title____________________________Date______



Primary Location:
Board of Education
Salary Range:
$70,548.00 - $110,049.00 / Per Year
Shift Type:
Full-Time