School Technology Specialist - Tech Services Department (2019-20)

Ref: PCN1094

IN-HOUSE VACANCY - INTERNAL CANDIDATES ONLY: Due to union restrictions, this position is only available to current employees of this school district for the first 5 days following the posted date. Applications submitted by job seekers not currently employed by the school district will not be considered during this time period.

TITLE:

Specialist, School Technology

REPORTS TO:

Principal or Designee

DEPARTMENT:

Technology Services

CLASSIFICATION:

Classified

FLSA:

Non-Exempt

WORK YEAR/HOURS:

261 days / 7.5 hours or duty days and hours as assigned

ISSUED:

Created: June 2016

SALARY GRADE:

WTCL 42

BASIC FUNCTION: Under general supervision, incumbent is a team oriented and student/teacher focused School Technology Specialist with excellent time management skills with a proactive mindset, up-to-date knowledge of current and leading edge school technologies, and strong technical ability. The successful candidate will be able to troubleshoot, repair and maintain a variety technology devices and related peripherals used in assigned school(s). This specialist reports to the school Principal or designee with a dotted line to Technology Services.

REPRESENTATIVE DUTIES: (Incumbents may perform any combination of the essential functions shown below. This position description is not intended to be an exhaustive list of all duties, knowledge, or abilities associated with this classification, but is intended to reflect the principal job elements accurately.)

ESSENTIAL FUNCTIONS:

Provide excellent customer service to school site staff; exhibit a high degree of competence in interpersonal communication.

Serve as the technical point person for all technology related issues at assigned school site(s).

Configure, assess, maintain, troubleshoot, and repair/warranty/resolve all school technology equipment including, computers, laptops, projectors, printers, peripherals, digital whiteboards, overhead projectors, webcams, microphones, scanners, and related technology.

Help administer applications (e.g., Google Apps) student accounts and devices.

Assist with device moves, add-ons, and modifications when requested.

Assist with creating, validating, testing, and managing student and staff device images/configurations.

For the assigned sites, act as the point of contact for various hardware vendors in order to maintain and support the devices.

Advise Principal in assessing and purchasing hardware needs according to OUSD standards.

Clearly and thoroughly document all steps when resolving issues and responding to requests.

Proactively address technology issues at school sites; provide updates to the Tech Services team about school site activities.

Collaborate with the Tech Services team to design system improvements for school sites; lead local implementation for projects that help to improve school site technology.

Work with infrastructure team to help resolve simple network issues and test enhancements, fixes, and system improvements that scale with organizational growth.

Provide timely updates to School Leadership regarding ongoing technology operations and major issues affecting school sites; follow-up with School Leadership in a timely manner on issues affecting school sites.

Maintain and update technical skills, aligned to the needs of schools.

Participate and actively engage in team discussions, events and feedback.

Participate in bi-weekly Tech Services team meetings for information sharing and training.

Maintain a growth mindset and embrace self-directed learning to provide value to the organization and team.

Attend professional development workshops, training sessions, and professional association meetings and conferences related to information technology to stay current with state-of-the-art methods and practices.

Attend department and other meetings as required.

Participate in central technology summer upgrades consistent with employment duties.

Perform related duties as assigned.

QUALIFICATIONS:

The District determines whether a candidate is qualified based on fulfillment of prerequisites, relevant work experience, ability to perform the essential functions, reference checks, effective interpersonal and communication skills demonstrated by interview performance and/or writing samples, and achievement on performance-based assessments (if applicable) that demonstrate the candidate possesses the requisite knowledge, skills and abilities. Meeting prerequisites only satisfies the initial screening process and does not indicate the candidate is qualified to perform the essential functions of the position.

KNOWLEDGE OF:

OUSD's mission to prepare students for college, career, and community

Troubleshooting devices such as computers, printers, tablets, networks, and smartphones; skilled at determining troubleshooting strategies and resources

Configuring and setting up PC, Mac, iOS, and Chromebooks

Working and troubleshooting within the Windows, MacOS X, iOS, and Chromebook environments

Chromebooks, ChromeOS, and administering Google Apps

Basic networking: TCP/IP, network printing, wireless

Operating and security requirements of technology equipment (Carts, computers, tablets, etc.)

Technology requirements for Edtech applications and online assessments

ABILITY TO:

Work comfortably with Google Drive and Gmail

Use and troubleshoot MS Office, Adobe, Chrome, virus protection, educational, and assessment software

Interact with and understand the needs of staff and students

Be successful in a customer-oriented environment

Communicate well both verbally and in writing

Be highly detail-oriented

Work both independently and collaboratively with school staff and students

Work collaboratively with others in IT to support IT goals and objects

Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals

Provide input to creative solutions to technology in spite of minimal resources

Establish and maintain effective working relationships among diverse groups of students, parents, District staff and the community across race, ethnicity, religion, gender, class, and sexuality

Demonstrate effective written and oral communication skills, including content communication, conciseness, grammar and usage

Accurately maintain records and prepare reports related to assigned activities

Understand and follow oral and written directions

Organize resources and establish priorities

Plan and organize work to meet schedules and timelines

Organize, coordinate, and prioritize a large volume of activities

Work confidentially and with discretion

Work independently

Complete work accurately and as directed despite frequent interruptions

Understand school organization, policy, and culture

Understand the change process and effective approaches to facilitating change

PREREQUISITES

Associate's Degree required

Bachelor's Degree preferred

Three (3) years of related work experience

Valid California Driver's License

PRE-EMPLOYMENT PROCESS:

Employment eligibility will include fingerprints, tuberculosis and/or other employment clearance

WORKING CONDITIONS

ENVIRONMENT:

Diverse school site environments; driving a vehicle to conduct work; fast-paced work; constant interruptions

PHYSICAL REQUIREMENTS:

Consistent mental alertness; sitting or standing for extended periods of time; lifting, carrying, pushing, and pulling objects up to 30 pounds, occasionally 30+ pounds; bending and twisting at the waist, reaching overhead, above the shoulders and horizontally; dexterity of both hands and fingers while performing duties; seeing to read, write and use the computer; hearing and speaking to exchange information, in person or on the telephone, and make presentations.

NON-DISCRIMINATION POLICY:

The Oakland Unified School District does not discriminate in any program, activity, or in employment on the basis of actual or perceived race, religion, color, national origin, ancestry, age, marital status, pregnancy, physical or mental disability, medical condition, genetic information, veteran status, gender, sex, or sexual orientation.



Primary Location: Technology Services
Salary Range: $45,939.38 - $61,444.97 / Per Year
Shift Type: per FTE

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