SUPERVISOR, HUMAN RESOURCES OPERATIONS
- Employer
- Denver Public Schools
- Location
- Denver, CO, US
- Salary
- Competitive
View more
- Job Category
- Administrator, Human Resources, Supervisor / Manager, Product, Services & Policy, Operations
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HUMAN RESOURCES
235 work days
FTE: 1.0
Salary Range: $50,279-$61,017
Essential Functions and Objectives:
Responsible for the day to day stability of a specific unit within the department. Directs and monitors the work effort of others to ensure the team operates smoothly and efficiently. May perform similar duties as their direct reports.
The position manages a team responsible for job posting and preboarding new employees to DPS which includes the validation of education, licenses, and qualifying exams for school-based leaders, teachers and paraprofessionals. The role is directly responsible for delivering exceptional customer service in a high-volume processing environment while meeting performance metrics and quality standards.
As a values-based organization, achieve goals through our shared commitment to Students First, Integrity, Equity, Collaboration, Accountability and Fun.
- Ensures completion of daily activities; directs and supports the team's work efforts, maximizes productivity and achieves short term goals. Improves the team environment; plans, evaluates, and guides the behaviors of direct reports.
- Decides how work gets completed, based on what work is prioritized by management. Sets the team up for success by establishing: goals, action plans, deadlines, and standards. Tactfully assigns work to the team according to aptitude, skills, work load and interests.
- Closely tracks efforts to confirm work is performed according to standards; checks progress, evaluates accuracy, discovers deviations and identifies solutions.
- Leads and influences the team's best work by serving as an escalation point, solving routine problems, preventing conflicts, and giving direct feedback. Provides instruction and guidance to ensure full understanding of designated activities.
- Provides ongoing opportunities to help improve daily work skills; educates new team members, hosts meetings, mentors, and allows showcase of strengths. Ensures compliance with district by implementing and enforcing standard practices and procedures.
- Maintains a close relationship and regularly discusses workload and deadlines with the team. Report status to team members and managers, including cost, scope, quality, time, performance, and output to create a positive team atmosphere and keep everyone informed.
- Manages the activities and daily workload of a team of HR Hiring Representatives, adjusting assignments in response to volume fluctuations and attendance.
- Works closely with Business Information Systems to resolve system problems, suggest and implement enhancements, and identify reporting requirements.
- Manage customer relations and escalated customer issues. Implement and monitor action plans needed to ensure exceptional service standards are met. Identify areas of service delivery improvement.
- Proactively communicates policy or program changes and validates that process changes are incorporated into daily activities.
- Analyzes productivity reports to ensure performance and quality standards are met.
Knowledge, Experience & Other Qualifications:
- 5+ years of work related experience.
- 2+ years of leadership or management responsibility.
- Ability to motivate and influence others.
- Ability to effectively lead a team.
- Ability to set goals, work independently and drive results.
- Self-starter/leader who can anticipate department needs in a proactive (versus, reactive) manner.
- Strong inter-personal skills and ability to work with individuals at all different levels in the organization.
- Ability to work in a multi-ethnic and multi-cultural environment with district and school leaders, faculty, staff and students.
- Demonstrated proficiency with Microsoft Office products including Word, Excel and Outlook.
- Outstanding facilitation and communication skills, including ability to inspire others.
- High degree of integrity in handling confidential information.
Education Requirements:
- High school Diploma/GED.
- Bachelor's degree preferred.
Other information:
Our Human Resources Team is an integral part of DPS. Although we aren\u2019t always in the schools, we\u2019re in it for the kids. We work closely with our school leaders to ensure we\u2019re putting great teachers in every classroom, and take great care to ensure DPS hires and retains the highest quality candidates for all roles throughout the district. We do this by incorporating our Shared Core Values\u2014Students First, Integrity, Equity, Collaboration, Accountability and Fun \u2013 into everything we do. Additionally, we support retention of our valued team members in a variety of ways including facilitating professional development and performance management activities and designing and managing Total Rewards Programs to help Team DPS achieve health and wellness for themselves and their families. When you join us, you join a dedicated, diverse team of over one hundred professionals who come from many walks of life. One thing we all share is a deep sense of commitment to support Denver Public Schools\u2019 vision: Every Child Succeeds.:
About Denver Public Schools:
Denver Public Schools is committed to meeting the educational needs of every student with great schools in every neighborhood. Our goal is to provide every child in Denver with rigorous, enriching educational opportunities from preschool through high school graduation. DPS is comprised of nearly 200 schools including traditional, magnet, charter and alternative pathways schools, with an enrollment of more than 90,000 students.
Under the leadership of Superintendent Susana Cordova and guided by the tenets of The Denver Plan, DPS has become the fastest-growing school district in the country in terms of enrollment and the fastest-growing large school district in the state in terms of student academic growth. Learn more at dpsk12.org.
Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, age, disability, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors
235 work days
FTE: 1.0
Salary Range: $50,279-$61,017
Essential Functions and Objectives:
Responsible for the day to day stability of a specific unit within the department. Directs and monitors the work effort of others to ensure the team operates smoothly and efficiently. May perform similar duties as their direct reports.
The position manages a team responsible for job posting and preboarding new employees to DPS which includes the validation of education, licenses, and qualifying exams for school-based leaders, teachers and paraprofessionals. The role is directly responsible for delivering exceptional customer service in a high-volume processing environment while meeting performance metrics and quality standards.
As a values-based organization, achieve goals through our shared commitment to Students First, Integrity, Equity, Collaboration, Accountability and Fun.
- Ensures completion of daily activities; directs and supports the team's work efforts, maximizes productivity and achieves short term goals. Improves the team environment; plans, evaluates, and guides the behaviors of direct reports.
- Decides how work gets completed, based on what work is prioritized by management. Sets the team up for success by establishing: goals, action plans, deadlines, and standards. Tactfully assigns work to the team according to aptitude, skills, work load and interests.
- Closely tracks efforts to confirm work is performed according to standards; checks progress, evaluates accuracy, discovers deviations and identifies solutions.
- Leads and influences the team's best work by serving as an escalation point, solving routine problems, preventing conflicts, and giving direct feedback. Provides instruction and guidance to ensure full understanding of designated activities.
- Provides ongoing opportunities to help improve daily work skills; educates new team members, hosts meetings, mentors, and allows showcase of strengths. Ensures compliance with district by implementing and enforcing standard practices and procedures.
- Maintains a close relationship and regularly discusses workload and deadlines with the team. Report status to team members and managers, including cost, scope, quality, time, performance, and output to create a positive team atmosphere and keep everyone informed.
- Manages the activities and daily workload of a team of HR Hiring Representatives, adjusting assignments in response to volume fluctuations and attendance.
- Works closely with Business Information Systems to resolve system problems, suggest and implement enhancements, and identify reporting requirements.
- Manage customer relations and escalated customer issues. Implement and monitor action plans needed to ensure exceptional service standards are met. Identify areas of service delivery improvement.
- Proactively communicates policy or program changes and validates that process changes are incorporated into daily activities.
- Analyzes productivity reports to ensure performance and quality standards are met.
Knowledge, Experience & Other Qualifications:
- 5+ years of work related experience.
- 2+ years of leadership or management responsibility.
- Ability to motivate and influence others.
- Ability to effectively lead a team.
- Ability to set goals, work independently and drive results.
- Self-starter/leader who can anticipate department needs in a proactive (versus, reactive) manner.
- Strong inter-personal skills and ability to work with individuals at all different levels in the organization.
- Ability to work in a multi-ethnic and multi-cultural environment with district and school leaders, faculty, staff and students.
- Demonstrated proficiency with Microsoft Office products including Word, Excel and Outlook.
- Outstanding facilitation and communication skills, including ability to inspire others.
- High degree of integrity in handling confidential information.
Education Requirements:
- High school Diploma/GED.
- Bachelor's degree preferred.
Other information:
Our Human Resources Team is an integral part of DPS. Although we aren\u2019t always in the schools, we\u2019re in it for the kids. We work closely with our school leaders to ensure we\u2019re putting great teachers in every classroom, and take great care to ensure DPS hires and retains the highest quality candidates for all roles throughout the district. We do this by incorporating our Shared Core Values\u2014Students First, Integrity, Equity, Collaboration, Accountability and Fun \u2013 into everything we do. Additionally, we support retention of our valued team members in a variety of ways including facilitating professional development and performance management activities and designing and managing Total Rewards Programs to help Team DPS achieve health and wellness for themselves and their families. When you join us, you join a dedicated, diverse team of over one hundred professionals who come from many walks of life. One thing we all share is a deep sense of commitment to support Denver Public Schools\u2019 vision: Every Child Succeeds.:
About Denver Public Schools:
Denver Public Schools is committed to meeting the educational needs of every student with great schools in every neighborhood. Our goal is to provide every child in Denver with rigorous, enriching educational opportunities from preschool through high school graduation. DPS is comprised of nearly 200 schools including traditional, magnet, charter and alternative pathways schools, with an enrollment of more than 90,000 students.
Under the leadership of Superintendent Susana Cordova and guided by the tenets of The Denver Plan, DPS has become the fastest-growing school district in the country in terms of enrollment and the fastest-growing large school district in the state in terms of student academic growth. Learn more at dpsk12.org.
Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, age, disability, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors
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