The Reportable Issues Specialist proactively problem solves, resolves, records and analyzes issues in an effort to improve the safety, security and field support throughout our organization. They will advise and inform Field and Support Central personnel on Reportable Issues/Significant Events as well as using independent judgment and critical decision making to ensure company goals are met for both internal and external customers and in line with company objectives.

Key Responsibilities Include:

• Provide support and guidance to School Directors, District and Region Managers and Division Vice Presidents and Support Central personnel regarding Reportable Issues and Significant Events and works to improve customer service to our families or to address patterns of Reportable Issues in the field.
• Independently analyze, prioritize and assist schools based on information, calls and reports of reportable issues/significant events from field. Report high level/serious concerns immediately to the leadership team and involve appropriate departments as needed.
• Research, direct and advise multi-function teams regarding Reportable Issues and make recommendations based on identifying compliance distressed schools/districts/states, top Reportable Issues and other trends with efforts directed on reducing non-compliances and proactively addressing company compliance. Maintain awareness of licensing and other regulatory agency requirements and changes in city, county, state and other municipality requirements.
• Analyze data from the Reportable Issues database, create reports to proactively predict Reportable Issue trends, increase higher quality customer service and make recommendations to cross functional teams such as Customer Service, Human Resources, Risk, Legal, Compliance, etc.
• Subject matter expert in multi-functional team on operational projects aimed at improving the overall customer experience, reducing safety concerns and driving incremental profitability.
• Independently identify and implement changes as needed to ensure company directives are met while partnering with various Support Central Departments, including but not limited to; Legal, Human Resources, Marketing, Facilities, Risk Management, etc. to ensure all aspects of Reportable Issues are addressed, especially escalated issues.
• Provide talking points to the field for reporting issues or incidents to appropriate agencies when required.
• Prepare reports on Reportable Issues/Significant Events on a regular basis for review by the Region Managers and Divisional Vice Presidents, Sr. VP of Operations and Chief Operations Officer.

Requirements:

• High School Diploma required; Bachelor's Degree in related field preferred.
• Minimum of 3 years of experience in multi-unit service or related field