Regional Director of Human Resources (Immediate Opening)

Location
Weslaco, TX, United States
Salary
Competitive
Posted
May 02, 2019
Ref
2018-2157
Description
Position at IDEA Public Schools

At IDEA Public Schools, we believe in college for ALL and we are committed to ensuring that all of our students graduate from college. IDEA Public Schools has grown from a small school to the fastest-growing network of tuition-free Pre-K-12 public charter schools in the United States sending 100% of our students to college. 58% of our students graduate from college in 6 years - that's 8 times the national rate for students in our communities!

IDEA was founded in 2000 as a single school with 150 students in the Rio Grande Valley. When interest exceeded building capacity, to meet the demands, IDEA's co-founders committed to serving more students in the Rio Grande Valley of Texas and beyond. We now serve nearly 45,000 students across Texas and Louisiana. By 2022, IDEA will serve 100,000 students. Be on the lookout for IDEA schools opening near you-with continued growth in our current regions and new launches in Tarrant County (Fort Worth/Arlington), New Orleans, Houston (2020), Permian Basin (2021), and Tampa Bay (2021)!

When you choose to work at IDEA, you are part of our IDEA Team and Family. You will work alongside team members who set and reach ambitious goals every day, are excited to continue to grow with IDEA, and work relentlessly to make college for all a reality.

To learn more about IDEA, check out this video .

Role Mission :

The Regional Director of Human Resources (RDHR) is the organizational expert charged with leading human resources, employee/parent relations and legal/regulatory compliance within the region they serve. The RDHR will business partner with the regional Executive Director, regional leaders and staff to provide employee relations and expertise in employer risk mitigation, case management and consultation on matters involving legal and regulatory compliance (including leave practices, worker's compensation, unemployment, internal and external investigations). They will build a team of HR staff to provide regional support in these areas in accordance to regional growth plan. The RDHR is a member and strategic partner of the regional lead team responsible for developing the regional human resources and compliance strategies and managing the implementation and execution of related policies and practices to ensure achievement of staff retention, compliance and organizational health goals.

Accountabilities:

100% of staff complete all required HR Trainings - with 90% completing by deadline
  • Partner in the development of training content for HR training courses including (exiting low performers, effective investigations, sexual harassment, expulsion process etc.)
  • Diligently track training progress of regional staff and provide updates and plans to regional leadership team for hitting goal
  • Train and guide leaders and administrative assistants through the FMLA/Leave, unemployment and worker's compensation process
  • Provide leadership on HR training initiatives and partner closely with leaders to develop consistent strategies and tactics to support when managing change


100% compliance and audit-ready for all state/federal authorizers and regulatory agencies
  • Develops vision for and executes on all regulatory compliance practices involving staff including areas of educator credentials and certifications, background and criminal history management, staff and student grievances, open records request and immigration case management consistently ensuring compliance with all applicable laws
  • Provides guidance and when appropriate manages process for court and legal matters
  • Leads on EEOC, TWC, TEA, DOE, Region ESC investigations and/or claims for the region
  • Completes and/or oversees monthly and annual audits and engage with staff according to audit protocols (I.e. I9, fingerprints, criminal background checks, external audit information collection etc.)
  • Liaise with risk management manager and internal audit to ensure risk areas are properly identified and controls are in place to mitigate risk including partnering with regional leadership team to develop solutions to areas of risk
  • Collaborate and train recruiters, selectors, hiring managers and new hires operations team to understand, identify and troubleshoot licensing/certification requirements based on applicable role
  • Lead special projects to enable IDEA Public Schools to remain compliant in all areas of our work

85% staff retention for assigned region - with no gap in teacher retention
  • Promote a "grow and develop" mindset within IDEA leaders and support them to be able to: make good employment decisions, develop and support capable staff, provide managerial leadership, mentoring and direction, conduct crucial conversations, and identify & implement improvement strategies for specific skills and mindsets
  • Support and provide strategies to regional leaders and employees to resolve behavior, conduct and performance concerns at the lowest level
  • Participate in regional meetings to learn about employee relations concerns and share employment law expertise and guidance as needed (regional HA staffing tactical, regional leadership tactical, operations team meeting, principal/regional leader check-ins)
  • Partner with HA team to continuously review and analyze retention and exit data to identify trends and provide strategies to achieve goals


80%-win rate of unemployment claims filed
  • Ensure all unemployment claims are responded to by the deadline
  • Develop HR trainings to support people managers in proper documentation and disciplinary actions to support the unemployment claim process
  • Engage with managers in all staff documentation, disciplinary actions and employment decisions
  • Coach and develop leaders on how to effectively use progressive discipline to correct behaviors and reset expectations by providing feedback on performance improvement plans
  • Represent IDEA in unemployment hearing cases as needed


Resolve 90% of staff and parent relations concerns and investigations within five (5) business days in accordance to standard operating procedures
  • Answer and resolve calls from IDEA Hotline
  • Monitor HR Call Support Center (Zendesk) and ensure tickets are acknowledged within 12-hours and resolved within 48-hours when applicable
  • Ensure escalation protocol for staff relations cases are followed accordingly
  • Review and provide feedback on investigative documentation, ensuring every investigation has a complete investigative file on record
  • Review past concerns and issues for problem solving; work with regional leadership to develop consistent practices around performance and accountability


Build relationships of trust and collaboration with leaders and staff, so that 100% report being satisfied or highly satisfied with the partnership
  • Initiate regular communication and presence with regional leaders and staff you support; seek and give honest two-way feedback.
  • Share information related to the health of your business partnerships within the region and organization;
  • Embrace the challenge of navigating complex business partnerships (sometimes encountering resistance), and seize this challenge as an opportunity to influence transformation at any and all levels of the organization
  • Help clients and other partners understand the connection between sometimes seemingly dichotomous priorities (e.g. national/regional, individual/collective, short term/long term, etc)


Live Values of IDEA
  • Believes and is committed to our mission: that all students are capable of getting to and through college
  • Is driven by outcomes and results, and wants to be held accountable for them
  • Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly
  • Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
  • Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
  • Works through silos and forges strong cross-departmental relationships in order to achieve outcomes
  • Embodies IDEA's core values


Supervisory Responsibilities:
  • HR Clerk


Competencies:
  • Mission and Vision Focus - fundamentally believe that when the adults in the system get it right, students achievement and success follows
  • Record of Results - achieve established goals and continuously improve to move the needle in results year over year
  • Problem Solving - identify problems, collaborate, influence and recommend solutions and take action to resolve
  • Business Partnership - view every opportunity as a chance to meaningfully partner with leaders and staff to achieve outcomes
  • Communication - be honest, objective and confident, adjusting communication style to influence and motivate action and behaviors


Qualifications:
  • Education: Bachelor's Degree or equivalent experience required
  • Experience: 5 to 7 years in a HR, Compliance/Risk Management capacity
  • Licenses or Certifications (if applicable): PHR / SPHR preferred


Knowledge and Skills:
  • Experience in all areas of human resources, including talent management, change management, staff relations, organizational development and training.
  • Possess solid business acumen for processes outside of HR
  • Experience applying analytical and process driven HR practices
  • Experience providing exceptional customer service to internal and external stakeholders
  • Experience apply strategic thinking in all experiences and then working in a hands-on fashion to accomplish multiple goals / priorities
  • Experience coaching and providing upward feedback to all levels in the organization

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IDEA Public Schools does not discriminate on the basis of race, color, national origin, age, sex or disability, in admission or access to, or treatment of employment in its programs and activities. Any person having inquiries concerning the organization's compliance with the regulations implementing Title VI of Civil Rights Act of 1964 (Title VI), Section 504 of the Rehabilitation Act of 1973 (Section 504), or Title II of the Americans with Disabilities Act of 1990 (ADA), may contact IDEA Human Resources at (956) 377-8000.

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