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PROGRAM SUPPORT SPECIALIST

Employer
Community Group
Location
Lawrence, MA, US
Salary
Competitive

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Job Description

Program Support Specialist

The Program Support Specialist is responsible for assigned group of accounts; provides back up to the front desk and is actively current on EEC policies on supportive, income eligible and voucher contracts. This position is FLSA Non-Exempt and reports to the Program Support Manager.

Duties
• Process Intake/Reassessment eligibility for families that includes collecting required documentation, calculation of parent fee, data entry into EZCARE & CCFA database for income eligible, voucher, supportive and private contracts;
• Responsible for ensuring all program changes, including but not limited to fee change, child order, and termination have been made in EZCARE & CCFA;
• Manage and maintain 100% slot capacity for program;
• Recruit for program waitlist and fill slot openings;
• Develop competency around complete attendance and billing cycle;
• Provide back up to other Program Support Specialist when needed;
• Provide back up to front desk, including collection of parent fee, making adjustments, resolving payment issues and contacting parents as needed;
• Complete and ensure 100% quality control accuracy for intakes and reassessments;
• Maintain strict confidentiality according to agency and state policies;
• Assist with main line phone calls and transfer to appropriate extension;
• Assist in the creation of a positive atmosphere that boosts the self-esteem and general self-concept of all members;
• Manage internal program waitlist and ensure Kinderwait is being updated;
• Maintain open communication with parents, co-workers, and programs;
• Maintain a professional manner at all time with parents, co-workers, and programs;
• Attend regularly scheduled staff meetings;and
• May be assigned other duties as needed by supervisor

Qualifications
• High School Diploma is required;
• Associate's Degree in related field is preferred;
• Demonstrated customer service orientation;
• Strong computer Skills (word, excel, outlook, other –EZCARE, CCFA, KINDERWAIT);
• Excellent verbal and written communication skills;
• Strong math & logic skills; ability to process cash payments
• Works well in a team environment and independently when needed;
• Flexibility, patience and a sense of humor essential;

The Community Group is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.


Position Type: Full-time
Positions Available: 1

Equal Opportunity Employer

The Community Group is committed to maintaining a work and learning environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation or disability, as defined and required by state and federal laws.

Job Requirements
  • Citizenship, residency or work VISA in United States required


  • Application Questions
    There are no
    application questions
    required for this job posting.

    Contact Information
    Tarah Mohika
    190 Hampshire St
    Lawrence, Massachusetts 01841
    Phone: 9786826682
    Email: tmohika@thecommunitygroupinc.org

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