Support Technician with Communication Office

Jacksonville, FL, US
$17.60 - $27.23 / Per Hour
Feb 16, 2019
Job Summary

Provides administrative support work in assisting district administrators in planning, coordinating, monitoring, and facilitating administrative actions and processes.

"This position serves our Communications Department as the frontline support for media inquiries. This person also supports the rest of the Communications Department team in determining how media inquiries are ultimately handled. Although it is not required, a Bachelor's degree in communications, public relations, or journalism is preferred."

Essential Functions

Depending upon the specific position, incumbents may perform some or all of the functions in the section below. Percentage of time spent performing essential functions may vary across positions.
Percent of Job
1. Researches and compiles data, and prepares reports and correspondence.
2. Organizes and tracks the status of legislation, application or case record processing, responding to complaints, and/or resolving work related problems.
3. Recommends, coordinates, and implements administrative practices and procedures to facilitate work processes and accomplish unit activities.
4. Interprets laws, rules, regulations, policies, for the purpose of answering inquiries, resolving complaints, or to resolve work related problems.
5. Prepares correspondence relating to administrative activities for the purpose of presenting information, or resolving complaints or work related problems.
6. Maintains administrative records and files.
7. Attends meetings to provide or clarify information, facilitate processes, or resolve problems.
8. Performs other duties as assigned.


Education/Experience: Four (4) year combination of education, training, and experience in administrative work or related area.

Certifications & Licenses: Depending upon assignment, a valid Florida Driver's License may be required prior to appointment and must be maintained during employment in this class.

Knowledge, Skills, and Abilities (KSAs)
  • Knowledge of administrative practices, methods, and procedures relating to administrative support areas
  • Knowledge of research and statistical methods and techniques
  • Strong word processing, spreadsheet, database, diagramming, and/or presentation software skills
  • Strong oral, written, and interpersonal communication skills
  • Strong data research, compilation, analysis, and presentation skills
  • Strong calculator, personal computer, fax, and office equipment operation skills
  • Ability to resolve work related problems or complaints
  • Ability to use judgment in search for solutions or improvement to work processes
  • Ability to coordinate work activities
  • Ability to research and compile data, prepare written reports and correspondence
  • Ability to interpret laws, rules, and regulations
  • Ability to operate standard office equipment such as personal computers, copiers, fax machines, and related equipment
  • Ability to read, understand, and apply job-related rules, policies and procedures
  • Ability to prepare reports

Physical Requirements and Working Conditions

Legend: 0% = No Requirement (N)

1-20% = Some Requirement 1-2 hours per day (S)

21-50% = Moderate Requirement 2.5 - 4 hours per day (M)

51-79% = Great Requirement 4.5-6 hours per day (G)

80-100% = Constant Requirement 6.5 hours or more per day (C)

Physical Requirements/Movement:

Lift light (11 to 20 lbs) items or awkward weights (S)

See (C)

Hear (C)
Talk (C)

Sit (C)

Fine hand & finger movements (C)

Operate equipment (S)

Operate motor vehicle (S)
Work Conditions: NA

Note: The essential functions, physical demands, and working conditions described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primary Location:
District Based
Salary Range:
$17.60 - $27.23 / Per Hour
Shift Type:

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