Description
Position at IDEA Public Schools

About San Antonio

San Antonio is the nation's 7 th largest city and boasts the highest rate of population growth across the U.S. As the San Antonio region continues to grow rapidly, IDEA is committed to increasing our community presence to provide the best experience for all families and children.

In May 2019, we are excited to welcome our first graduating seniors out of the 11,800 students we serve across 22 schools in the San Antonio region. We believe through the hard work of our passionate IDEA Team & Family, college acceptance and matriculation can be realized. Currently, 1 in 6 San Antonio students graduate college-ready. Changing this statistic for the better is part of the promise IDEA makes to current and incoming students.

Join our IDEA San Antonio family as we are poised to serve 29,000 students at 37 local schools by 2022.

Role Mission: The mission of the Director of Operations, CNP is to ensure operational excellence, effectiveness and efficiency at the campus level that is aligned across all cafeteria units in Texas and Louisiana. They adhere to and implement the food and nutrition standards set forth by the United States Department of Agriculture (USDA). More specifically, they ensure internal operations are aligned between our regional managers so that processes are compliant, standardized, and able to be replicated with success as IDEA Public Schools expands in new and existing regions. Other responsibilities include, but are not limited to: ensuring financial targets are met by each cafeteria unit and the district as a whole, promoting IDEA's Wellness Policy, developing processes that meet or exceed industry best practices, and coaching and developing CNP headquarters and campus personnel in all matters relating to food service operations.

Accountabilities :

1. 100% of campuses meet the campus fund balance goal by June 30.

• Coordinate with the CNP Operations Manager to develop trainings on operational efficiencies and best practices for campus CNP managers throughout the academic year
• Monitor the CNP tracker (monthly) and identify opportunities to decrease expenses and increase revenue

• Conduct semi-annual campus audits to ensure alignment to state guidelines and compliance
• Meet with the Nutrition team on a monthly basis to review campus menu compliance and recipe execution with an alignment to our Healthy Kids Here Initiative

2. Meet or exceed 85% Employee Retention.

• Develop and improve recruitment tools ( i.e. screening exercises, interviewing protocol) for use by the CNP Regional Operations Manager as to hire top performers for CNP roles

• Refine the onboarding, developing and retaining process for CNP HQ and campus manager s, standardize for use in every region in such a way that success can be replicated
• Review departmental job satisfaction survey results and develop strateg ies for continuous improvement
• Write and implement departmental policies and procedures, with operational context, that align with IDEA's Human Resources and TDA compliance

3. Meet the district cost per meal equivalent with 100% campus meeting or exceeding campus cost per meal equivalent goal.

• Collaborate with CNP Finance to ensure vendors product and service is reviewed on an annual basis for best pricing that decreases district cost
• Identify potential new vendors that can provide product or service as we expand to new regions
• Coordinate with the CNP Nutrition team to remove or modify unpopular menu recipes to decrease food cost and increase student participation
• Collaborates with Regional Directors of Operations (RDO) and Assistant Principals of Operation (APO) to verify operational process are taking place at the campus using Observational Tool

4. Pass 100% of Texas Department of Agriculture/Louisiana Department of Education, external and internal audits(s), with zero follow up findings.

• Coordinate with CNP Assistant Director of Finance to improve on internal audit processes and preparation
• Cascade changes in state guidelines and compliance to CNP Operations Manager and CNP Operations Coordinator
• Coordinate with CNP Operations Manager to develop and execute trainings with a focus on passing internal/external audits

• Develop strategy for adhering to compliance guidelines as we expand to out of state markets

5. 100% of campuses are operationally ready 2 weeks prior to the first day of school

• Evaluate previous year(s) BOY execution, identify opportunities for improvement and develop strategy for continued success
• Build upon BOY execution to develop tools (i.e. Quick Start guides, Playbooks, etc.) to drive results in terms of successful replication of processes

• Coordinate among other headquarter auxiliary departments to ensure alignment in metrics for assessing success the overall BOY experience
• Partner with vendors 6 months prior on plan for providing product and service to new campus cafeterias

6. We look for Team and Family who embody the followingvaluesand characteristics:

• Believes and is committed to our missionand being an agent of change: that all students are capable of getting to and through college

• Has demonstrated effectiveoutcomes and results, and wants to be held accountable for them
• Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly
• Works with urgency and purpose to drive student outcomes
• Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
• Seeks and responds well to feedback, which is shared often and freely across all levels of the organization

• Works through silos and forges strong cross-departmental relationshipsin order toachieve outcomes
• We believe in education asa professionand hold ourselves to high level of conduct, professionalism and behaviors as models for our colleagues and students.

Supervisory Responsibilities :

• 3+ direct reports, that includes CNP Regional Supervisors/Managers

Competencies:

• Mission Focus - focuses on IDEA's core purpose of getting all students into college
• Record of Results - holds high expectations for self and others to achieve and surpass intended goals
• Managing Others to Deliver Results - leads team to achieve measurable and ambitious results
• Problem Solving - able to synthesize, analyze, and prioritize data and opportunities to develop strategies for achieving quantifiable goals

• Coaching & Developing - develops team through formal and informal methods; makes professional development a top priority
• Communication - effectively conveys information using a variety of channels and techniques
• Continuous Improvement - proactively identifies opportunities to improve and consistently reflects on past actions to guide future decisions

Qualifications:

• Education: Bachelor's degree in Business Management and/or Administration or related
• Experience: 3+ years in leadership role(s) within food or hospitality related industry, oversight of multiple units across several regions
• Licenses or Certifications: Nationally recognized food safety certification

Knowledge and Skills:

• Business awareness with working knowledge of methods, materials, equipment, and processes used in food management.
• Knowledge of safety, security and sanitation procedures and their implementation in food operations
• Knowledge of local, state, and national policy of managing food service programs: National Breakfast Program, National School Lunch Program, and Child and Adult Care Food Program, and the Community Eligibility Provision. Ability to comply with federal, state, and local laws as well as board policy in food service area
• Knowledge of state audit processes for internal, external, single audits and state audit reviews
• Ability to lead, motivate and develop a diverse group of individuals across multiple regions.

• Strong computer literacy, that includes an understanding of Microsoft Office Suite (i.e Word, Excel, PowerPoint).
• Strong mathematical skills and the ability to understand and interpret data (charts, graphs, etc.).
• Strong organizational, communication, and interpersonal skills.
• Excellent oral, written, and presentation skills.
• Demonstrates strong problem solving, adaptability and flexibility skills.

• Can work independently with little direction.
• Can handle stress well to meet time sensitive deliverables
• Able to work prolonged and irregular hours especially in the months leading to our first day of school.
• Able to travel approximately 20% of the work week.

Compensation:

• Salaries for this role typically fall between $65 ,426 to $ 83,419 , commensurate with relevant experience and qualifications. This role is also eligible for a performance bonus based on individual and organizational performance and goal attainment.

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IDEA Public Schools does not discriminate on the basis of race, color, national origin, age, sex or disability, in admission or access to, or treatment of employment in its programs and activities. Any person having inquiries concerning the organization's compliance with the regulations implementing Title VI of Civil Rights Act of 1964 (Title VI), Section 504 of the Rehabilitation Act of 1973 (Section 504), or Title II of the Americans with Disabilities Act of 1990 (ADA), may contact IDEA Human Resources at (956) 377-8000.