Description
Operations Associate

About This Role...

The Operations Associate is responsible for providing operational support to the organization by partnering and supporting the facilities and service desk team . This is can be achieved by being flexible, creating positive working relationships, and focusing on proactive fulfillment of various service requests. This position is part of the Facilities & Business Services Team and will support the two teams.

Responsibilities ...

• Display excellent customer service by responding to staff requests in a professional and timely manner , and ensuring that operation al processes and procedures are communicated , understood , and followed.
• Complete assigned service requests such as : desk and furniture set- up, workstation configurations, coffee machin e s inspection and troubleshooting , organiz e various spaces such as storage room, prepare IT equipment shipping requests , and support staff onboarding/offboarding tasks.
• Complete conference room configurations and set-up , computer connections, pre-meeting set-up and assist with the use of conferencing technology , submit computer warranty tickets, and assist with new hire laptop builds .
• Provide daily backup for the Front Desk function by answering telephones and directing calls to appropriate staff members, using multi-line phone systems and various applications, such as Salesforce.
• Greet visitors, ensure proper security protocols are followed, and connect them with the appropriate staff members
• Monitor office security system, ensure expected security levels are maintained and report irregularities

Your Skills and A bilities ...

• Excellent listening skills and a commitment to communicate clearly, completely, and in a timely manner.
• Proficient in the use of Microsoft Office applications (Windows, Outlook, Word, and Excel); high aptitude for learning new applications , such as access control software , as well as basic technical skills.
• Excellent problem-solving and troubleshooting skills, and ability to use light hand tools such as drills, screwdrivers, socket wrenches , etc.
• Must be comfortable in performing various physical tasks that may require moving, bending, adjusting, working under the desk, etc.
• Must be able to lift/move items weighing up to 65 pounds on consistent basi s
• Ability to work independently and as a collaborative team member

Your Education and E xperience ...

• Minimum two years of experience in an office support role such as facilities operations, service desk , or technical call center .
• Experience supporting internal teams with a high customer service focus
• Associates degree in business or related field desired; equivalent combinations of education and work experience in lieu of a degree will be considered

About NWEA...

NWEA® is a research-based, not-for-profit organization that supports students and educators worldwide by creating assessment solutions that precisely measure growth and proficiency-and provide insights to help tailor instruction. For 40 years, NWEA has developed innovative pre-K-12 assessments, including our flagship interim assessment, MAP® Growth™; our progress monitoring and skills mastery tool, MAP® Skills™; and our reading fluency and comprehension assessment, MAP® Reading Fluency™. Educators trust our professional learning offerings to accelerate student learning and our research to support assessment validity and data interpretation. Our tools are trusted by educators in more than 9,500 schools, districts, and education agencies in 145 countries.

NWEA strives to make diversity, equity, inclusion, and accessibility (DEIA) practices the center of our work. Our organization's mission, Partnering to Help All Kids Learn, is the foundation for our DEIA commitment as we work to reflect, value, and support the educators, students, colleagues, and communities we serve. We seek to empower and engage all stakeholders in the research, services, solutions and products we provide, our organizational culture, and the partnerships we establish with schools, districts, states, and countries.

NWEA endeavors to make www.nwea.org accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please call us at (503) 624-1951 or e-mail us at onlineaccommodations@nwea.org and let us know the nature of your request, your location and your contact information. This is for accommodation requests only and cannot be used to inquire about the status of applications.