COMPUTER HELP DESK SPECIALIST

About Schenectady City Schools

With a population of nearly 10,000 students, the Schenectady City School District is one of the largest in the Capital Region. With an incredibly diverse population we are committed to ensuring that all children feel valued, are safe and will learn. We place the highest priority on a culture of equity, ensuring that race, economics, and disability are never predictors of student achievement. Every child in our district counts and will be supported each step of the way, along the path to graduation.

Distinguishing Features of the Class and Computer Help Desk Specialist Role

The Help Desk Specialist provides day-to-day consultation, training, instruction, trouble-shooting and communication to the personal computer user for hardware, software, network and related computer systems and peripheral devices; ensures their operation for individuals and groups of computer users; at times installs and configures systems; maintains hardware and software inventory and assist with acquisitions. The position is directly supervised by the Director of Technology Services. Does related work as required.

Typical Work Activities and Network and Computer Help Desk Specialist Expectations

• Collects information from the department requesting computer support to determine current operation and identifying the basic requirements;
• Provide first level support for incoming technical support issues (in person, via email or over the phone) related to computer systems, hardware and software;
• Troubleshoot, document issues appropriately route issues which need next level support;
• Following up with users to ensure full resolution of issues;
• Assistance with purchasing, working with vendors and filing necessary paperwork;
• Conduct hands-on inventory of computer systems;
• Responds to user problems and questions on system and software operational problems

Full Performance Knowledge, Skills, Abilities and Personal Characteristics and Key Qualities of Computer Help Desk Specialist

• Basic knowledge of computer networking and working knowledge of computer operating systems (Windows 7, 8, 10, OS X);
• Working knowledge of computer productivity applications (MS Office, Google Apps, etc.); Excellent verbal and written communication skills;
• Excellent interpersonal skills in order to work with both technical and nontechnical personnel at various levels in the organization, including computer technicians, administrators as well as students, staff and faculty;
• Ability to work on a team and to establish and maintain effective working relationships.

Minimum Qualifications

1. Graduation from high school or possession of a high school equivalency diploma and two (2) years of experience in Information Technology or a closely related field.
2. Schenectady County residences get first consideration for the positions.

The Schenectady City School District is committed to hiring members of protected classes and residents of the City of Schenectady. For more information on the District's recruitment and hiring plan, please contact the Human Resources Office at 881-2000 ext. 40133. The Schenectady City School District does not discriminate on the basis of age, color, creed, disability, marital status, veteran status, national origin, race or gender. This policy is in compliance with Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Regulations and By-Laws of the Board of Education of the Schenectady City School District.