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Technology Services Technician IV – Enterprise System Administration- External Candidates( Exam Dat

Employer
Duval County Public Schools
Location
Jacksonville, FL, US
Salary
$28.75 - $46.00 / Per Hour

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Job Details

Job Summary

Advanced technical enterprise application support including server, networking and workstation administration work in a distributed environment. Supports centralized enterprise level application and Cloud based technologies. Supports enterprise applications at remote sites, sometimes requiring technician to immediately respond to outages. This classification lies above that of Technology Services Technician III and is the top classification in the class series.


Essential Functions

Depending upon the specific functional responsibilities, incumbents may perform some or all of the functions in the section below. Percentage of time spent performing essential functions may vary across positions.
Percent of Job
1. Installs, configures, tests, troubleshoots, updates, monitors and maintains enterprise application software, and connectivity to ensure proper operation, backups, and security both onsite and remotely.
30%
2. Installs, configures, tests, troubleshoots, administers, upgrades, and maintains, various enterprise system, computer equipment, printers, multi-platform servers, storage systems, and networking components, remotely and onsite.
20%
3. Responds to very complex trouble calls on the Help Desk and initiates trouble tickets; troubleshoots and resolves very complex problems related to technology hardware, software, and connectivity both remotely and onsite; and refers extremely complicated problems to higher-level technical staff.
10%
4. Plans, designs, implements, integrates, optimizes, and monitors Data Center strategy, including but not limited to capacity, functionality, and security using available and emerging technologies to meet business requirements.
10%
5. Documents, maintains, and implements processes and procedures including, but not limited to, warranty work, preventive maintenance, disaster recovery, security plans, and training/resource material.
10%
6. Monitors and troubleshoots communications with application service providers to ensure reliable connectivity from both central and remote locations. Monitors and resolves data network connectivity issues.
10%
7. Leads special enterprise assignments.
10%
8. Performs other duties as assigned.

Qualifications

Open Requirements: A nine (9) year combination of education, training and experience administering, testing, installing, configuring, monitoring and maintaining Windows, Apple, and/or Unix/Linux computer systems, servers, networks, storage systems, software, and hardware, which includes at least three (3) years of installing, configuring, updating, monitoring, troubleshooting, and maintaining network systems, servers, backup/restore systems and maintaining network communication systems. Bachelor's Degree in computer science, data processing, management information systems, or a related field preferred and will fulfill four (4) years of the required experience.

Promotional Requirements: All permanent employees of the unit who have served for four (4) years in the class of Technology Services Technician III (Enterprise Systems Administration) are eligible to take the test for Technology Services Technician IV (Enterprise Systems Administration).

Licensing/Certification/Registration: A valid Florida driver's license is required prior to appointment and must be maintained during employment in this class. May be required to furnish an automobile in good condition for use on School Board business, for which mileage compensation will be paid.

A Microsoft Certified Systems Engineer (MCSE) certification is preferred for this position.

Note: Employees shall receive an annual supplement for up to two (2) additional Technology Certifications. Acceptable Certifications and corresponding supplements will be determined each year or as changes are needed. Supplements shall be effective upon receipt of acceptable proof of the Certification(s). Certification(s) must be maintained while employed in order to retain the supplement(s) tied to same.

Mobile Device: All Technology Division employees will be required to have a working cellular phone that supports voice call and text messaging. Employees will provide their cell phone number to their immediate supervisor to be used during normal working hours or in the event of an after hour's critical issue. Employees of the Technology Division will utilize their cell phone to receive automated priority ticket notifications via text messages, or communications from Technology Services department supervisors or management.

Knowledge, Skills, and Abilities (KSAs)

    • Advanced knowledge of enterprise level applications including Microsoft Systems Center Suite, SharePoint, and/or ITSM (IT Service Management) software
    • Advanced knowledge of Windows server and client platforms
    • Advanced knowledge of server and workstation related software and administration tools
    • Advanced knowledge of storage administration in a virtual desktop cloud environment
    • Advanced knowledge of System Center Configuration Manager (SCCM) systems management software
    • Advanced knowledge of Windows Management Instruction (WMI) and Extensible Markup Language (XML)
    • Advanced knowledge of server and workstation related software and administration tools
    • Advanced knowledge of network hardware, software, and operating systems
    • Advanced knowledge of administration and configuration of databases, backup software, and other network application software
    • Advanced knowledge of Internet protocols, access methods, and equipment
    • Advanced knowledge of configuration and management of storage area networks
    • Advanced knowledge of configuration and management of disaster recovery systems
    • Advanced knowledge of effective precautionary procedures for protecting and maintaining electronic data security
    • Advanced knowledge of network management concepts
    • Advanced knowledge of testing, installing, configuring, operating, maintaining, and troubleshooting computer systems, servers, workstations and associated equipment
    • Advanced knowledge of testing, documenting, configuring and implementing approved subsystems, products, and databases
    • Strong knowledge of data networks to include Transmission Control Protocol/Internet Protocol (TCP/IP) networking, routing concepts and security principles
    • Strong knowledge of firewalls, network security concepts, and security procedures in a data processing environment
    • Advanced skills in systems administration
    • Advanced skills in monitoring performance, identifying trends, and scheduling preventative maintenance of assigned systems, subsystems and databases
    • Advanced Structured Query Language (SQL)/Windows Management Instrumentation Language (WQL) skills
    • Advanced network communication troubleshooting skills
    • Advanced problem solving skills
    • Strong oral, written, and interpersonal communication skills
    • Strong customer service skills
    • Ability to use networking and systems administration tools
    • Ability to analyze and resolve complex issues using industry standard troubleshooting techniques
    • Ability to consult with users to identify network system and security problems and their resolution
    • Ability to read, understand and apply knowledge acquired from computer manuals, software instructions, and by accessing technical support
    • Ability to follow operating instructions and schedules
    • Ability to create and troubleshoot scripts using Power Shell
    • Ability to train and provide basic instruction to users in both one-on-one and small group settings
    • Ability to prepare instructions and reference materials


Physical Requirements and Working Conditions Legend:

0% = No Requirement (N)

1-20% = Some Requirement 1-2 hours per day (S)

21-50% = Moderate Requirement 2.5 - 4 hours per day (M)

51-79% = Great Requirement 4.5-6 hours per day (G)

80-100% = Constant Requirement 6.5 hours or more per day (C)


Physical Requirements/Movement:

Lift heavy (51 to 100 lbs.) items or awkward weights (S) - (lifting is in conjunction with others)

See (C)

Hear (C)

Talk (C)

Sit (C)

Walk (M)

Stand (M)

Bend/stoop (S)

Kneel (S)

Climb/high places/ladders/scaffolding (S)

Grasp (C)

Fine finger & hand movements (C)

Repetitive arm and hand motion (M)

Operate equipment (S)

Operate motor vehicle (S)
Work Conditions:

Office environment (C)
Dusty (S)

Confined spaces (S)

Note: The essential functions, physical demands, and working conditions described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primary Location:
2730 IT OPERATIONS
Salary Range:
$28.75 - $46.00 / Per Hour
Shift Type:
Full-Time

Company

Duval County Public Schools in Jacksonville, Florida is the 22nd largest school district in the nation and the sixth largest school district in Florida. The district is committed to ensuring that students are prepared for success in college or a career, and life. In addition, the district will make sure its mission of providing educational excellence is reflected in every school, in every classroom, for every student, every day.

 

DCPS currently serves approximately 128,000 students in grades Pre K-12 and operates 163 schools. In addition to its traditional, comprehensive schools, DCPS is known for its diverse magnet schools and themes and nationally recognized high school programs that include rich acceleration and vocational programing.

DCPS offers a competitive salary schedule and generous supplements for select hard to staff subject areas. Our starting teacher salary is the highest in the Northeast Florida region! Annual teacher salaries range from $39,500 –$73,000 based on degree and experience.

Company info
Website
Telephone
9043902505
Location
1701 Prudential Drive
JACKSONVILLE
FL
32207
US

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