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Parent Relations Specialist

Employer
National Heritage Academies
Location
Grand Rapids, Michigan, United States
Salary
Competitive

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Join National Heritage Academies (NHA) as a parent relations specialist. This position will report directly to the parent relations senior manager and will be responsible for developing relations with parents and school staff to facilitate/mediate the successful and timely resolution of issues that may arise between school and parent. This position will be instrumental in maintaining the free flow of information between NHA's personnel and parents. This position will also support and participate in necessary activities for the parent relations call center, such as enrollment phone campaigns, parent information meeting reminders, and fulfillment of parent inquiries.

About Us

NHA is a charter school management company that operates 80 schools in 9 states. We are committed to our mission of "challenging each child to achieve..." and we pride ourselves on our students' ability to achieve high results in later education based on the foundations gained in grades K-8 at NHA.

In this role you will work out of our corporate headquarters (Service Center) located in Grand Rapids, Michigan. The NHA Service Center is where all the behind-the-scenes magic happens. Our 400 brilliant team members are brag-worthy. With a diverse group of departments like admissions, talent acquisition, facilities, legal services, and many more working together to provide top level back-office support. The Service Center is a place of bright colors, smiling faces, and opportunity. We like to gather for events such as the fall crocktoberfest cook-off, the sparkling holiday party full of fun and unexplainable excitement, and our annual 5K Service Center fun run.

Your Role

  • Help build an open flow of communication between the parent, teacher, dean and/ or principal
  • Capture and respond to parent concerns, responding in 24-48 hours, and bringing resolution or conclusion in 5 to 7 days
  • Coordinate the Voice of Parent survey process for a selection of schools
  • Contact withdrawn families to determine why they left their NHA school
  • Develop and participate in programs increasing parent loyalty, involvement, and service
  • Build strong business relationships
  • Perform parent relations call center orientation of self and others, giving an understanding of NHA's schools and programs, and ability to sell our schools
  • Capture, research and respond to all contacts through phone, email and website chat in an efficient and effective manner
  • Participate in admissions and market research telephone campaigns and surveys
  • Participate in parent relations call center continuous improvement and dynamic needs


Requirements

  • Bachelor's degree from a four-year college or university
  • Three to four years of experience in a customer service position
  • Ability to self-direct and follow through on open issues with a sense of urgency
  • Demonstrated experience with conflict resolution
  • Ability to problem solve in a timely manner
  • Multi-tasking skills with the ability to manage several projects at once
  • Computer skills should include proficiency in Word and Excel
  • Set of strong core values that transcend both personal and professional environments
  • Desire to partner with schools and form relationships with the schools

To learn more about our core values, please click here .

National Heritage Academies is an equal opportunity employer.

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