COMPUTER TECHNICIAN/USER SUPPORT SPECIALIST

Full-time, 12-month position available in to perform a variety of specialized computer installation and support functions. Below is a summary of the characteristic duties and responsibilities of the position (additional duties may be added):

• Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.
• Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
• Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
• Acts as a technical resource in assisting users to resolve problems with equipment and data; implements solutions or notifies outsource providers as required.
• Oversee the daily performance of computer systems (e.g. cleaning and maintenance).
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
• Maintains and updates district technology hardware inventory
• Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities (e.g. SchoolDude).
• Creates and maintains a district standard user interface.
• Creates and modifies login scripts and manage individual user account on servers.
• Staffs a centralized help desk to facilitate exchange of information and advice as requested.
• Connects, disconnects, and moves all technology related equipment.
• Removes, reuses, or recycles electronic equipment in an environmentally friendly manner.
• Reads technical manuals, confers with users, and conducts computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Confers with staff, users, and management to establish requirements for new systems or modifications.
• Develops training materials and procedures, and/or trains users in the proper use of hardware and software.
• Refers major hardware or software problems or defective products to vendors or service technicians.
• Works cooperatively with co-workers, faculty, staff, administrators and students under the direction of the Director of Information Technology.
• Assists Network Administrators with the planning, design, research and acquisition of new or upgraded hardware and software systems.

We are seeking candidates with the following qualifications:
• Minimum of two years of directly related experience, including computer network experience
• Demonstrated skills and knowledge in computer repair maintenance
• Motivated and able to work independently
• Strong communication and interpersonal skills
• Excellent analytical/problem-solving skills
• Dependable and flexible

Position pays $19.15/hour, 40 hours/week with excellent benefits available including family medical and dental insurance, 30K term life insurance, retirement plan with up to 6% employer contribution, tuition reimbursement, and a competitive paid leave package. Applications only accepted electronically through www.schoolspring.com.

Position Type: Full-time
Positions Available: 1
Salary: $19.15 Per Hour
Job Requirements EWSD conducts thorough screenings of all applicants being recommended for hire, which may include contacting references not listed on your schoolspring application. Selected individuals shall also be subject to a VT Department of Motor Vehicle (DMV) check (if driving students), criminal records background checks, and child and adult abuse registry checks. Any offer of employment shall be contingent upon acceptable results of these checks at the sole discretion of the Superintendent or his/her designee. Click here here for additional background check information.

At least 2 years of relevant experience preferred

Bachelor degree preferred

Citizenship, residency or work VISA in United States required

Application Instructions Please answer the questions below relative to your candidacy for this position:
Application Questions This employer has requested that all applicants answer the following questions. It is highly recommended that you type any essays in a word processing program, save them, and then paste them on the proceeding job application page. 1. Are you under contract or do you have a letter of intent from another school district or supervisory union that would conflict with this posted position?
Multiple Choice / Single Answer
- Yes
- No
2. Do we have your permission to contact all references, employers, educational institutions, and other individuals who may have knowledge of your employment and/or other pertinent information regarding your candidacy for this position?
Yes/No
3. Please review the job description and answer the following question (a link to the job description has been provided in the posting): Are you able to complete the requirements of the job with or without accommodation?
Yes/No
4. Tell me about the most recent technology related project you worked on. What were your responsibilities? What went well? What would you do differently?
Long Essay (Answer limited to 4000 characters, including spaces)
5. Network outages are being reported from different schools across the district. You are working on other projects with various deadlines that need to be met. How do you handle this?
Long Essay (Answer limited to 4000 characters, including spaces)
Contact Information Craig Donnan
51 Park Street
Essex Junction, Vermont 05452
Phone: 802-857-7130
Email: cdonnan@ewsd.org