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IT Operations Administrator

Employer
National Heritage Academies
Location
Grand Rapids, Michigan, United States
Salary
Competitive
Join National Heritage Academies (NHA) as an IT Operations Administrator. This position will report directly to the IT Operations Team Lead and will be responsible for maintaining, supporting, and improving systems within the NHA network infrastructure. This position will be responsible for troubleshooting basic network issues, the management of our printer and copier environments, and backup the Sr. network and voice administrators.

About Us

NHA is a charter school management company that operates 80 schools in 9 states. We are committed to our mission of "challenging each child to achieve..." and we pride ourselves on our students' ability to achieve high results in later education based on the foundations gained in grades K-8 at NHA.

In this role you will work out of our corporate headquarters (Service Center) located in Grand Rapids, Michigan. The NHA Service Center is where all the behind-the-scenes magic happens. Our 400 brilliant team members are brag-worthy. With a diverse group of departments like admissions, talent acquisition, facilities, legal services, and many more working together to provide top level back-office support. The Service Center is a place of bright colors, smiling faces, and opportunity. We like to gather for events such as the fall crocktoberfest cook-off, the sparkling holiday party full of fun and unexplainable excitement, and our annual 5K Service Center fun run.

Your Role

  • Triage network trouble tickets as they come into the network queue from the helpdesk and escalate to senior staff as needed
  • Assist in working through various network operations projects
  • Maintain a budget with which to purchase, and replace equipment within our print life cycle
  • Maintain our relationship with our printer and copier solutions vendor to identify new solutions and opportunities
  • Troubleshoot advanced print connectivity, functionality, and print management software issues
  • Calling into internet and voice carriers in the event of an outage at any of our remote locations
  • Assist in configuring and deploying network hardware to new locations on an annual basis
  • Assist in replacing failed network and telephony hardware at any of our remote locations in-person or over the phone
  • Some local and national travel required


Requirements

  • Bachelor's Degree in Network Technology or equivalent 4-year degree in a computer related field and 2 years of IT experience
  • Strong organizational and documentation skills are a must
  • A willingness and excitement to grow their personal knowledge daily
  • The basic understanding of network printing functionality
  • A general understanding of network protocols and how they function within an enterprise environment
  • Experience with various Cisco network technologies desired, but not required
  • Excellent verbal and written communication skills
  • Strong customer service-focused individual
  • Ability to multitask and function in a fast paced environment

To learn more about our core values, please click here .

National Heritage Academies is an equal opportunity employer.

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