Requisition Number 18-3333
Title Manager, Global Partnership Account Management
City Herndon State VA

Description
Manager, Global Partnership Account Management
K12 is a technology-based education company that offers proprietary curriculum and instructional support services to students in kindergarten through 12th grade. As the leader in K-12 online education for more than a decade, the company uses virtual public and private schooling methods to provide families with alternatives to traditional "brick and mortar" classrooms, giving children access to a high-quality education no matter where they are in the world.

We pride ourselves on maintaining the highest level of integrity. We have the same high expectations for our employees as we do for the students who are in our programs. These are just a few of the values that make K12 a great place to work.

The Manager, Global Partnership Account Management is the supervisor of Account Managers supporting the international partners of K12 private school volume accounts and other business-to-business (B2B) relationships with responsibility to oversee service level agreements, manage contracts, and communicate customer needs with the rest of the organization. The position provides excellent customer service, builds strong international partner school relationships, supports business development sales strategies, and leverages K12 resources to support and train private school partner programs and grow student enrollments.

This is an office based position in Herndon, VA.
AS A Manager, Global Partnership Account Management, YOU WILL..

• Acts as the voice of the client and represents client needs to the organization
• Initiates frequent and effective communication between the partners and the Account Management team,
• Manages a team of Account Managers to ensure outstanding customer service and effective partner support; providing strong team representation and accurate partner expectations;
• Mentors Account Managers and assists with partner escalations, fostering strong working relationships with key partner stakeholders, soliciting regular feedback and responding proactively to any concerns;
• Oversee on-boarding of large or strategic new customers to ensure a smooth implementation of services post sale;
• Provides ongoing training and education about products and services to partners and Account Management team;
• Monitors program outcomes and provide proactive recommendations to partners and stakeholders to improve student/program outcomes and offers opportunities to expand services and products to partners.
• Assists private school business development team with sales pipeline information, tracking and reporting via SalesForce; Maintains up-to-date client data in SalesForce;
• Provides pre-sales support to Business Development team and potential partners
• Coordinates internal resources to ensure partner experiences is seamless from Business Development, Program Management, Academics, Operations, etc.;
• Schedules and facilitates meeting as needed for Account Management team, Business Development team and cross functional teams
• Provides timely and accurate sales reporting and budgets including, but not limited to, partner level forecasts and actual sales booked, regional sales updates and requested ad hoc reporting
• Ensures that all processes and procedures are completed, SLA's and quality standards are met; Monitors contracts to ensure compliance with terms;
• Updates and manages assigned activities on the monthly operations calendar
• Oversees maintenance and updates of partner Strong Start website

IS K12 RIGHT FOR YOU?

• Do you communicate well?
• Can you build customer confidence?
• Are you able to tackle problems and take independent action?
• Is your manner honest and straightforward?
• Are you able to prioritize and meet deadlines?
• Do you value others' opinions?

Requirements

Minimum Required Qualifications:

• Bachelor's Degree(s) AND
• 2-4 year's management experience in international account support, client service, or training OR
• Equivalent combination of education and experience

OTHER REQUIRED QUALIFICATIONS:

• Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.
• Ability to travel up to 40% of the time
• Ability to pass required background check

DESIRED Qualifications:

• Management experience
• This is a Herndon, VA office-based position.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the State where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
K12 is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or any other characteristic protected by law.

• Please view Equal Employment Opportunity Posters provided by OFCCP here .