Director (IT Support)
Information Technology

Administrative - Position - Technology Director

Job Number: 4600163579

Start Date:

Open Date: 08/14/2018

Closing Date: 12/21/2018

PROGRAM SUMMARY:
• The Director (IT Support), develops an enterprise resource planning framework for the effective and efficient management of IT customer service, support and integration service delivery for the entire school district.
• Directs and is responsible and accountable for the implementation, support, and maintenance of the district's computers and related classroom technology, including level 1, Client Support, and level 2, Field Support.
• Ensures that appropriate project management standards and IT governance processes are developed, utilized and reported for all IT support and implementation efforts.
• In addition to providing the required enterprise services, the Director is responsible for the execution of the Service Delivery strategy, organizational structure, resources and budget.
• Develop measurements with/for the CIO and Executive Director, managing to those measurements and delivering the required services, and providing progress reports to executive management to ensure success.
• Requires the ability to communicate effectively at all levels, both within IT and within the organization as a whole.
• Perform general management and supervisory duties; demonstrate high leadership capabilities.
• Is truly respected by those in the Executive Director's organization and the users' organizations.
• Is capable of filling in for the Executive Director in his/her absence.
• Respected as a leader and IT professional by senior executives in APS, and in the organization as a whole.
ESSENTIAL DUTIES:
• Serves as the technical owner of the enterprise IT Service Delivery organization.
• Determines business requirements, provides guidance and advises staff.
• Directs IT customer relationship management through a team of IT Integrators & Specialists.
• Assesses organizational needs, evaluate alternatives, develops and implement processes, and make recommendations.
• Manages and directs the Level 1 IT support through the Client Support group.
• Identifies and enforces key metrics to improve overall customer service.
• Manages and directs the Level 2 IT support through the Field Support group.
• Identifies and enforces key metrics to improve overall customer service.
• Ensures and enforces Project Management standards and IT Governance processes throughout the IT Service Delivery organization and for all projects.
• Creates, executes, and monitors the strategic plan to support the IT Service Delivery organization.
• Determines appropriate components of IT support and customer relationship management, methods of implementation, requirements, and the level of support required.
• Supervises staff by determining priorities and workloads, determining schedules, monitors and evaluates staff and makes hiring and termination recommendations.
• Performs ongoing performance management as required.
• Delivers services in his/her area of responsibility as called upon by IT Senior management, in support of the mission and goals of APS.
• Performs other duties as assigned by the appropriate administrator.
• Required to attend scheduled shift during regular business hours as mandated.

Requirements: EDUCATION:

• Bachelors degree required.

CERTIFICATION/LICENSE:
? ITIL certification or experience preferre
WORK EXPERIENCE:

• 10 years in IT, including at least 5 years directly responsible for various components of enterprise IT.

KNOWLEDGE, SKILLS, & ABILITIES:
? Strong Project Management & Leadership skills.
? Self-starter with strong work ethic and ability to provide strategic direction to a team.
? Excellent customer service skills.
? Ability to break down complex issues into simplified solutions.
? Strong process re-engineering skills and focus. ? Knowledge of emerging technologies.
? Ability to relate effectively to a wide range of personality types and working styles.
? Excellent verbal and written communication skills.
? Ability to effectively coordinate tasks and priorities.
? Strong initiative, high energy level, demonstrated ability to motivate people, and creativity.
? Ability to multi-task and juggle multiple items/activities at one time.

Compensation: SALARY GRADE: 137
SALARY RANGE: $92, 133 to $126, 683
WORK DAYS: Annual

FLSA Status: Exempt

Employment Category: At-Will

Reports to: Executive Director, IT Infrastructure