Technology Operations Internship

Technology Operations Internship

Location: Lower Valley

The Technology Operations intern provides services and support to IDEA Public Schools including, but not limited to:

• Assist with IT Help Desk support: 1st and 2nd Level Help Desk support
• Compile a physical inventory list for end user equipment/network equipment
• Assist with imaging and deployment of computer equipment (laptops, desktops, tablets, cell phones, etc.)
• Assist in the inventory and removal of legacy systems
• Audit copier equipment and employee access
• Assist in creating documentation related to IT projects, processes, procedures and architecture.
• Perform other duties or special projects as requested related to area of responsibility
• Troubleshoot, repair and install computer systems (PC) and mobile devices (iOS).
• Configure and automate software installations.
• Respond to daily user requests and resolve issues in a proactive manner.
• Log time and problem resolutions via Help Desk ticket system.
• Participate in planning and implementation of multi-scale projects.

Technology Operations personnel have contact with various campus persons and many facets within the organization.

Scope of Work

Build knowledge, skills, and experience in the Technology Operations field while support campus readiness for the first day of school in the San Antonio region. The Technology Operations team is primarily focused on facilitating the use of technology at the campus level, provide technical support to end users in the use of hardware and software to multiple campus.

Qualifications

• Solid communication skills and willingness to work in a team environment a must.
• Detail-oriented, hardworking and enthusiastic.
• Able to work independently when requested
• Experience with desktop/pc repair
• Mature, reliable, dependable individuals able to relate to a variety of persons.
• Ability to develop supportive relationships with clients while maintaining objectivity.
• Enrollment in an internship-related course of study.
• Excellent analytical and problem solving skills, including the ability to assimilate numerous details into cohesive solutions.
• The ability to manage multiple tasks, following through to completion with minimal supervision.
• Strong verbal and written communication skills.
• On-the-job training will be provided by trained staff.

Supervision

• An assigned staff member with consultation available will provide ongoing supervision from an immediate supervisor.

Commitment

• Up to 20-30 hrs. per week; this is a paid internship.

Evaluation

• Evaluations will take place on a regularly scheduled basis as Department and/or college/university requirements dictate. Consultation will be available from the immediate supervisor.

Selection Process: After submitting your online application, IDEA will review your materials. Candidates with a track record of success who pass the initial application screening will be invited to a phone or video interview. Candidates who are successful with this second interview will move into final consideration by the hiring manager.

Application Instructions: Please select "Apply Now" in the upper-left hand corner of this page. You will then be taking to the application portal entrance. After you create a new profile, you will be able to apply directly for this role. If you have already created a profile, you may simply login to begin your application.

IDEA Public Schools does not discriminate on the basis of race, color, national origin, age, sex or disability, in admission or access to, or treatment of employment in its programs and activities. Any person having inquiries concerning the organization's compliance with the regulations implementing Title VI of Civil Rights Act of 1964 (Title VI), Section 504 of the Rehabilitation Act of 1973 (Section 504), or Title II of the Americans with Disabilities Act of 1990 (ADA), may contact IDEA Human Resources at (956) 377-8000.