Requisition Number 18-2747
Title FuelEd Client Renewal and Onboarding Specialist- Contractor
City State wide State OK

Description

Client Renewal And Onboarding Specialist
INSPIRE THE FUTURE!

Fuel Education empowers educators to use technology to modernize their classrooms and better prepare students for the future. We help more than 2,000 school districts to tap into the best of today's vast array of pre-K through 12th grade digital curriculum and resources, tailor solutions for a variety of learning environments, and personalize learning to drive stronger student and district outcomes. If you are a change agent excited about ushering in the future of education, visit fueleducation.com .

Our employees are a critical part of an organization that is providing powerful, new options for the way children can be educated. We have a passion for education and a drive to make a difference. If you're excited about the future of education, too, consider your next career opportunity with Fuel Education.

The Client Renewal and Onboarding Specialist will be a part of the Renewals and Onboarding team supporting all aspects of client onboarding and subsequent renewal process for all CSR Supported Clients. The Client Renewal and Onboarding Specialist is accountable for customer retention and revenue growth through the annual renewal phase of the client lifecycle, proactively engaging clients in-order to secure their renewal commitment. Working in a strong team environment, you will be responsible for order processing, provisioning and close collaboration across various departments including sales, legal, sales operations, client services, support and operations, engaging with our clients regarding their contract renewal process, ensuring high quality and timely completion of all client onboarding and renewal tasks.

AS A CLIENT RENEWAL AND ONBOARDING SPECIALIST, YOU WILL...

• Facilitates onboarding of new and current customer programs for CSR Supported clients including maintenance and exit activities across all client products
• Owns the renewals process for CSR Supported Clients from start to finish, generating renewal quotes, orders and licensing for existing client base and communicating with client until closed won or lost in salesforce.com
• Proactive outreach to all CSR Supported clients at time of renewal with follow up
• Works closely with Sales Team to track any upsell or cross opportunities, ensuring renewals stay on track
• Track and manage all renewal activity for CSR Supported clients in salesforce.com including documentation of lost renewals and reason for loss of renewal
• Verify contracts, data integrity of all quotes, review terms and conditions to ensure renewal subscriptions in line with company guidelines and policy
• Manages the client's product fulfillment/implementation by maintaining and completing necessary tasks in Salesforce and other product specific platforms
• Reads and responds in a professional and timely manner to all correspondence from clients and internal stakeholders on any aspect of renewal and/or onboard
• Identifies process improvement opportunities, initiates corrective action, and communicates this to management
• Audits existing client's product utilization through reporting in proactively reviewing renewal opportunities
• Ensures Purchase Orders are processed before renewal date expires and review research and submit credit request
• Provides project support when directed by supervisor in a quality and timely manner

Get to know FuelEd!

• Learn more about FuelEd!
• Behind the Scenes
• A Day in the Life

Requirements

MINIMUM REQUIRED QUALIFICATIONS

• Associate's degree or equivalent minimum; Bachelor's degree preferred.
• Experience Two to Three (2-3) years of experience with pricing, quoting, or sales support.
• Or Equivalent combination of education and experience

Certificates and Licenses: None required.

OTHER REQUIRED QUALIFICATIONS

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.
• Ability to pass required background check
• Experience with a variety of customer and commercial management tools and technologies (Saleforce.com, JIRA) and internal K12/Fuel Education systems (PEAK, AEC, Stride, LearnBop, and Big Universe) highly desirable
• Must be a self-starter, pro-active, motivated and goal oriented with ability to manage multiple priorities with flexibility in a fast-paced environment with a positive attitude and strong commitment to client satisfaction
• Excellent organizational, interpersonal and verbal and written communication
• High level of attention to detail with focus on quality while working in a high volume environment
• Ability to acquire a thorough knowledge of our products and the value they provide to customers
• Must be able to work independently as well as within a strong team environment efficiently
• Strong customer service skills and prior experience providing customer support
• Trained in using outlook, excel, navigating company databases and ticketing systems ideal
• Knowledge of current Fuel Education business model, applications, and processes is highly desirable
• Flexibility in working hours to include increased volume supporting start of school year and potential decreased volume in-year

DESIRED QUALIFICATIONS

• Experience with Sales Force, Fuel Ed and/or K12 Products and Services a plus

• Please view Equal Employment Opportunity Posters provided by OFCCP here .