Voice Telecommunications Specialist

Job Title:
Voice Telecommunications Specialist

Location:
Ashburn, VA, US

Organization Name:
Department of Digital Innovation

Department Description:
Department of Digital Innovation

Brief Description:
This is a Technology services position that will work performing telecommunication voice services tasks.

Detailed Description:
An employee in this class is responsible for processing, programming, and completing LCPS telecom system software and hardware changes associated with work orders and trouble requests. The specialist will work independently to oversee all aspects of the voice telecommunications process including coordination of work orders to be performed by voice telecommunications technicians.
PRIMARY RESPONSIBILITIES:
* Arranges new line installations/terminations including ordering voice trunks, circuits and updating custom redirects
* Configures auto attendant applications and voicemail, updates enterprise call routing and manages dial plan
* Plans lines and orders equipment for new schools including those for emergency management, fire and security, elevators, etc.
* Responsible for handling daily voice telecommunications issues, reporting issues and following through until repairs are complete. Completes system programming, configuration and installations as needed for work orders and projects. Provides programming and repair escalation assistance for voice telecommunications technicians.
* Tracks emergencies that impact the operations of voice telecommunications equipment including notification to appropriate departments, arrangement for issuance of temporary equipment, and providing status reports to immediate supervisor.
* Works with Accounting Department for billing questions and record keeping.
* Maintains site records of equipment.
* Performs related work as required.

Job Requirements:
QUALIFICATIONS:
Associate's degree and experience with telecom hardware, software, and voice services Technology with additional training or certification in voice telecommunications or related field and experience in performing varied telecommunications duties; or any equivalent combination of education and experience that would provide the following knowledge, abilities, and skills:
* Experience with Nortel CS1000, Option 11C, Avaya System Manager, Session Manager and IP Office systems is preferred
* Experience with both digital and VoIP sets, SIP trunks and calling accounting software
* Extensive direct Telecommunications work with enterprise level voice services and applications
* Ability to diagnose complex problems and provide solutions
* Analyze and process data and operations in terms of management controls, systems, and procedures.
* Possesses independent initiative, critical thinking skills, and the ability to determine work priorities and make recommendations consistent with established practices.
* Working knowledge of the general organization and functions of a public school system.
* Excellent customer service, organization and communication skills.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit for prolonged periods of time; use hands to finger, handle or feel objects or tools; and reach with hands and arms. The employee is regularly required to see, talk and hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch or bend and may be required to lift up to approximately 50 pounds.

Additional Details:
Classified Salary Scale , Level 15

The Loudoun County School Board is committed to a policy of nondiscrimination and to the provision of equity in its educational programs, services and activities for all students and employees.
Loudoun County Public Schools (LCPS) does not discriminate on the basis of race, ancestry, color, sex, pregnancy, childbirth or related medical conditions, marital status, age, religion, national origin, disability, or genetic information in employment or in its programs and activities. LCPS provides equal access to the Boy Scouts and other designated youth groups.
The following person has been designated to handle inquiries regarding the non-discrimination policies:
Assistant Superintendent for Department of Human Resources and Talent Development
Loudoun County Public Schools
21000 Education Court
Ashburn, VA 20148
Tel: 571-252-1100

How To Apply:
To submit an application online, please select "Apply Now"
To be considered for the vacancy, please complete ALL sections of the application. A resume will not be accepted in lieu of a completed application.
Please be sure to upload the following:

• Three (3) current professional references (Name, phone number, email address). At least one reference should be a current supervisor or most recent supervisor.
• Resume

Interview Date:

School Year:
SY_2018 - 2019 School Year 2018-2019

Job Type:
Classified

Closing Date:

Contract or Assignment Days/Hours Per Day:
12 months / 8 hours

Amount of Travel:

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