EDU Key Customer Specialist

Working from home
Jul 13, 2018
Job Type

As part of our strategic prioritization of the education market, 3Doodler is seeking an individual to take our EDU sales to the next level.  A motivated people-person, great with relationships and focused on win-win outcomes will excel in this role. The EDU Key Customer Specialist will report directly into the Business Development Manager, who manages overall sales, and will report indirectly into the Head of EDU, who manages the EDU line strategy.


Key Responsibilities:


Account Management


  • Lead regular business review and strategy meetings for 3Doodler EDU.


    Build and maintain strong collaborative key customer relationships to deliver a sustainable market leadership position.


    Contribute to and execute appropriate go-to-market strategies in new markets.


    Drive  joint business planning with customers, daily management of key customer contacts, and implementation of defined activities.


    Implement KPIs for partners and create robust and periodic processes for measuring market and partner performance.


    Resolve issues and problems of your clients and act as a link between your customer and the internal teams.


    Input into demand forecasting management for EDU products, with demonstrated understanding of production lead-time requirements to bring together customer and production needs.


Communication, Collaboration  & Informational Management


  • Management of EDU communications to partners and within the company, including communication of strategy and centrally agreed plans.


    Acquire and internally communicate a deep knowledge of your customer needs and requirements.


    Collaborate very closely with teams from other departments to deliver excellent end-to-end customer service, delivery, & responses to market trends & needs.


    Become and remain actively in touch with current research and trends relevant to EDU customers and markets; and work closely with the EDU, Business Development, and Project Management teams to share markets insights for new product and business development.


Financial Objectives


  • Deliver volume targets & contribute to Forecast Planning.


    Negotiate trade terms with customers together with the support of the company’s multi-functional team.


Ad Hoc Projects & Event Support


  • Take on projects to further contribute to building the overall organization.


    Support event management to drive awareness and conversion to meet strategic growth objectives (EDU specific shows and conferences).




  • A bachelor's or master’s degree.


    At least 3 years of sales experience in Sales, Retail Operation and Key Account Management within the education market.


    Strong communication skills in English, both verbal and written, sufficient for multi-national sophisticated strategic selling and negotiation.


    Must have a customer service orientation / attitude.


    Flexibility in travel – require travel 20-30 % of the time, including potentially international.


    Strong organizational, collaboration and analytical skills, and evidence of effective work results within a multicultural environment.


    Strong Leadership Skills, you will contribute to the envisioning of the future of your business.


    Experience in autonomous customer meetings, sales forecasting and initiative planning.


    Strong solution finding skills and “can do” attitude. Willingness to accept and lead change in a dynamic environment.


    Evidence of passion, leadership, and achievements in your previous academic or professional careers.


    Desire to work remotely, experience working remotely a plus.


Company Background Information:


3Doodler, the world’s first 3D printing pen, was launched in 2013 via Kickstarter, attracting 26,457 backers and nearly $3 million through crowdfunding. The initial product range grew to include more than 65 plastics, a range of accessories and special edition 3Doodler pens, including for MoMA and Urban Outfitters.


Starting in 2015, 3Doodler started to participate in education-based conferences like ISTE, understanding the potential of 3D printing and tactile learning across a number of subjects including Art, Science, Physics, Math and Technology.


In 2016, to attract a broader consumer base, 3Doodler launched three new pens: the kid-safe 3Doodler Start, the latest version of the original 3D pen, the 3Doodler Create, and the 3Doodler PRO, targeting creative professionals, artists and engineers (as well as “prosumers”). New EDU bundles featuring both the Start and Create started to take off in classrooms, generating a substantial boost in business.


2017 saw continued growth for the company, as sales of 3Doodler pens exceeded 1.4 million units worldwide, making 3Doodler the best-selling 3D printing product of any kind, of all-time.


2018 will see a reimagined 3Doodler EDU range (3Doodler Start & 3Doodler Create+ Learning Packs) designed with teachers for their classrooms, and new Teacher Experience Kits, allowing educators to experience the product offering at a fraction of the cost of the classroom investment.