Requisition Number 18-2115
Title Sales Support (Contractor)
City Herndon State VA

Description
Sales Support (Contractor)
K12 is a technology-based education company that offers proprietary curriculum and instructional support services to students in kindergarten through 12th grade. As the leader in K-12 online education for more than a decade, the company uses virtual public and private schooling methods to provide families with alternatives to traditional "brick and mortar" classrooms, giving children access to a high-quality education no matter where they are in the world.

We pride ourselves on maintaining the highest level of integrity. We have the same high expectations for our employees as we do for the students who are in our programs. These are just a few of the values that make K12 a great place to work.

SUMMARY : This position assists with the daily support of Private Pay Operations related to sales support / escalations, eCommerce orders, and course prepping
AS A/An Sales Support (Contractor), YOU WILL..

• Processes pre and post-activation cancellations and refunds via inbound/outbound calls and ticketing system
• Inputs eCommerce orders into K12's proprietary Order Management System for digital and material fulfillment
• Handles all requests for materials reshipment, including collection of payment
• Collects failed/delinquent payments
• Handles SS inbound calls and transfers
• Ensures data and calculations are accurate
• Prepares course assignment dates, and test dates to ensure all future classrooms are prepared with correct assignment and test due dates
• Attend and participate in team meetings
• Data entry projects assigned by supervisor
• Any other responsibilities as identified and assigned by supervisor

IS K12 RIGHT FOR YOU?

• Do you communicate well?
• Can you build customer confidence?
• Are you able to tackle problems and take independent action?
• Is your manner honest and straightforward?
• Are you able to prioritize and meet deadlines?
• Do you value others' opinions?

Requirements Qualifications

• Strong customer service skills and prior experience providing customer support
• High level of attention to detail with focus on quality while working in a high volume environment
• Demonstrated ability to work independently in an effective and efficient manner
• Ability to manage projects (small-scale) and contribute to the management of large-scale projects
• Strong oral and written communication skills as well as strong conflict and problem resolution skills
• Flexibility in working hours to include increased volume supporting start of school year
• High School Degree

Other Required Qualifications

• Computer Software/Hardware: Microsoft Office (Outlook, Word, Excel, PowerPoint); Web proficiency.
• Ability to pass required background check
• This is a Herndon, VA based position

WHO ARE WE?

• About us
• K12 Produces Results
• Kudos and Honors
• thinkTANK12

K12 is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.