Central Office / Education Center

Date Available:
08/01/2019

Closing Date:
07/06/2018

   Application Support Lead - Cincinnati Public School (CPS)

ABOUT CPS:
Cincinnati Public Schools serves 35,000 students preschool to 12th grade in over 62 schools across a 90-square-mile district in Southwest Ohio. Cincinnati Public Schools is the best-performing large urban district in Ohio and ranks among the top 2 percent of Ohio districts for students' learning and growth and offers families high-quality school choices and academic programs.
The district's innovative approach to education, its investment in effective and caring educators and employees, and vast array of collaborative partnerships have accelerated school performance to the highest level in decades - ensuring that students in preschool to 12th grade thrive and graduate prepared for successful lives in the 21st century.
Cincinnati Public is looking for creative, innovative, passionate, problem-solvers to join our team. We seek to have a positive impact on our children and families every day and are looking for staff members who want to not only do an excellent job with their career field but also serve as a role model for the children in CPS. We invite you to become a member of our CPS work family.
Role Summary
This position exists to provide critical support of Cincinnati Public Schools IT applications that enables student learning and the education of students by teachers and administrators. IT applications supported include, but is not limited to, PowerSchool, Registration Gateway, Remedy Force. For qualified candidates, this position includes leading a team of Help Desk support specialists.
QUALIFICATIONS
Training: Bachelor's Degree in Information Systems or a related field
Experience: Minimum of five years of technology experience, preferably in the field of education

SPECIAL SKILLS, ATTRIBUTES, AND EXPERIENCE

• Minimum two years managing and providing second level support of PowerSchool that includes performing application and server upgrades, updating records, creating reports, creating data extracts, modifying databases, providing application training, creating user documentation, resolving application issues, and basic application support and administration.
• Minimum two years managing and supporting RemedyForce for Incidents, Requests, Changes, Knowledge, and CMDB including implementation of forms and workflows, providing application training, creating user documentation, resolving application issues, and basic application and system support and administration.
• Minimum two years managing and supporting Registration Gateway including performing upgrades, entering and updating records, providing application training, creating user documentation, resolving application issues, and basic application support and administration.
• Minimum two years experience working in or managing a Help Desk environment.
• Managing SQL and Oracle database and writing SQL queries is a plus.
• Experience programming in the following languages is a plus: C#, ASP.NET, ASP, Visual Basic.
• Experience creating and managing web pages and sites is a plus
• Experience leading projects based on PMBOK principles a plus.

PERFORMANCE RESPONSIBILITIES
This position will have the following job responsibilities:

• Must be able to complete assignments on-time and to standards that ensure long term supportability and minimum down time.
• Must be able to work on multiple projects at one time.
• Must be able prioritize workload based on stakeholder and business needs.
• Must be able to effectively communicate to non-technical people verbally and in written communications.
• Must be able to clearly document technical work to ensure future supportability.
• Performs other duties as assigned

EMPLOYMENT PROVISIONS
Type of Contract: Limited - 261 day
Salary: Associate II - Per CAAS agreement
ESSENTIAL PHYSICAL JOB FUNTIONS
Certain jobs at Cincinnati Public Schools may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation are available upon request from Human Resources
ADDITIONAL INFORMATION
Note: A lead teacher in a position may not be appointed to an administrative position while serving as a lead teacher. A lead teacher may apply for an administrative position if the lead teacher resigns the lead teacher position prior to submitting an application, however, selection is not guaranteed. A consulting teacher may not be appointed to an administrative position while serving as a consulting teacher and for one full school year after serving as a consulting teacher.
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Certain jobs at Cincinnati Public Schools may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation are available upon request from Human Resources
Cincinnati Public Schools is an equal opportunity employer and is subject to federal regulations pertaining to employment. The district has a continuing non-discrimination policy which prohibits discrimination on the basis of race, color, sex, age, religion, national origin, disability, sexual orientation, or veteran status. We hire only United States citizens and aliens lawfully authorized to work in the United States.

EQUAL OPPORTUNITY EMPLOYER