Customer Support/External Liaison (Research & Evaluation)

Customer Support/External Liaison (Research & Evaluation)
RESEARCH & EVALUATION
440 N. BROAD STREET
PHILADELPHIA, PA 19130

Central Office

Job Number: 4600156484

Start Date:

Open Date: 05/14/2018

Closing Date:

Job Summary
Provides support to School District staff, prospective candidates, prospective students and parents as they apply for various positions in the schools, central offices and learning networks or are encouraged to participate in various parental engagement opportunities. Ensures that customer satisfaction is preserved and maintains a log of the inquiries received and/or that parent involvement activity is documented by school and grade.
Essential Functions
Research & Evaluation Specialty

• Serve as the administrative contact for the Research Review Committee (RRC).
• Communicates with prospective researchers (both internal and external) regarding ORE policies and procedures for research, and responds to questions professionally and in a timely manner.
• Processes incoming research proposals and prepares them for monthly RRC review meetings.
• Provides support to members of the RRC, including taking notes during RRC meetings and drafting and reviewing data agreements.
• Maintains a log of all proposals and their statuses

Minimum Requirements

• High school diploma or equivalent.
• Four years of full-time, paid, customer support experience which have involved using a database to log inquiries.

OR

• Any equivalent combination of training and experience determined to by acceptable by the Office of Talent.

Knowledge, Skills and Abilities
Demonstrated knowledge of:

• methods and techniques associated with effectively addressing numerous inquiries.
• office principles, practices and procedures.

Demonstrated ability to:

• maintain a log of the inquiries received.
• interact with the public.
• maintain records and prepare reports.

Ability to:

• learn and explain the personnel policies and practices of the School District.
• use computer applications, including Microsoft Word and Excel.
• communicate effectively, both orally and in writing.
• establish and maintain effective working relationships.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Additional Job Information: This is a non-represented position. The salary grade for this position is 4017.

Interviews may be conducted to determine how well a candidate meets the established criteria. Note that not all qualified candidates may be selected for an interview. Additional factors including the ability to follow directions, punctuality and professional conduct will be considered in part of the evaluation process. The selected candidate must have no anecdotal record on file and have not been subject to any disciplinary action within the past eighteen (18) months, and have an excellent record of attendance and punctuality during the last three (3) years (defined as no more than eighteen (18) occasions of lateness or absence for personal illness in the last three years (3) years with the exception of one extended long-term absence.