Network Infrastructure Specialist II - Tech Services (2018-19)

Ref: NEIII0001

BASIC FUNCTION: Assist project managers, administrators, contractors and other customers in the design and implementation of technology workspaces.

DISTINGUISHING CHARACTERISTICS:

Network Infrastructure Specialist I:

Under limited supervision, assist project managers, administrators, contractors and other customers in the design and implementation of technology workspaces. This position requires a Bachelor's degree in a computer engineering related field and 3 years experience.

Network Infrastructure Specialist II:

Serve as project manager for projects relating to wiring and network infrastructure. Manage contractor outreach, pre-bid job walks and bid evaluation. This position includes high levels of interaction with internal and external contractors and vendors and requires a Bachelor's degree in a computer engineering related field and 5 years of experience.

REPRESENTATIVE DUTIES: (Incumbents may perform any combination of the essential functions shown below. This position description is not intended to be an exhaustive list of all duties, knowledge, or abilities associated with this classification, but is intended to accurately reflect the principal job elements).

E = Essential Functions

Under limited supervision, assist project managers, administrators, contractors and other customers in the design and implementation of technology workspaces. E

Ensure that District technology standards are met in the implementation of new facilities, modernization or repair of existing facilities, and creation of new technology workspaces. E

Serve as project manager for projects relating to wiring and network infrastructure. E

Manage contractor outreach, pre-bid job walks and bid evaluation. E

Work with Facilities Department project managers on projects that include wiring and network infrastructure. E

Review site needs and obtain bids from contractors for cabling projects in compliance with Technology Services Department procedures as well as District procurement procedures. E

Review facilities drawings and vendor proposals and recommend modifications as necessary to bring into compliance with District standards and best practices. E

Document and maintain a library of documentation and drawings (paper and digital) of all associated facilities and procedures related to District technology infrastructure. Technology infrastructure includes voice, video and data communications. E

Document and maintain accurate records of discrepancies and deviations from technology standards. E

Inspect work completed and cabling test results and provide statements for follow-up work required. E

May perform some cabling installation and repair. E

Troubleshoot problems with network connectivity that may include passive or active components. E

Work closely with other Technology Services personnel to coordinate and facilitate changes needed for departmental projects. E

Meet with teachers, site technologists, administrators and other customers to determine their technology needs; make recommendations for systems implementation, and obtain quotes for labor and passive and active components; prepare RFP or statement of work for vendors; walk sites with vendors prior to estimate; and review work completed. E

Accurately document all new system implementations and modifications to existing systems (moves, adds, changes). E

Maintain existing systems, ensuring that proper fail-safe, failure recovery and security procedures are followed. E

Provide technical assistance to staff inside and outside of the Technology Services Department. E

Configure switches, print servers and routing equipment. E

Research and provide expertise on integration of third party software and tools. E

Assist in the administration of a LAN/WAN networking environment. E

Provide third level technical assistance with District Help Desk to coordinate effective resolutions for customer problems. E

Actively participate on project teams. E

Perform related duties as assigned.

MINIMUM QUALIFICATIONS

TRAINING, EDUCATION AND EXPERIENCE:

Infrastructure Specialist I: Any combination of education, training and/or experience equivalent to: a Bachelor's degree in a computer or engineering related field and three years experience maintaining network infrastructure equipment and designing technology work centers in a multi-site, multi-OS environment.

Infrastructure Specialist II: Requirements of the Infrastructure I and any combination of education, training, and/or experience equivalent to: a bachelor's degree in computer or engineering related field and five years experience.

LICENSES AND OTHER REQUIREMENTS:

Valid California Driver's License

Employment eligibility that may include fingerprints, tuberculosis and/or other employment clearance

KNOWLEDGE AND ABILITIES

KNOWLEDGE OF:

Low-voltage cabling standards and practices, fiber-optic cabling standards and test procedures, and data infrastructure design

Router and switch configuration using equipment from Cisco and other vendors as well as VLAN methods and best practices

TCP/IP, IPX/SPX, and other network protocols

Project management techniques

ABILITY TO:

Schedule and coordinate workload

Work without direct supervision

Meet commitments and due dates

Work well under pressure

Communicate well both orally and in writing

Create formal work instructions

Interpret "as-built" diagrams, blueprints and test results

Perform basic troubleshooting on computer workstations, printers, computer servers, switches, hubs, routing equipment, media converters and other passive and active components of a wide area network

Solve practical problems and deal with a variety of situations, using tact, patience and courtesy

Analyze and problem solve

Provide excellent customer service

Respond promptly, accurately and courteously to all inquiries

WORKING CONDITIONS

ENVIRONMENT:

Offices and school sites; driving vehicle to work locations

PHYSICAL DEMANDS:

Pulling cables and wires, using hand and power tools and working in awkward positions that include frequent bending; standing and walking for extended periods and frequently climbing and working on ladders; lifting and handle items weighing up to 50 pounds; using hands to handle, or feel objects, tools, or controls and reaching with hands and arms; speaking clearly and concisely, in person and on the telephone; seeing and reading fine print; hearing and understanding in person and on the telephone; frequent standing and sitting; occasional walking; climbing stairs, stooping, kneeling, crouching, or crawling.



Primary Location: Technology Services
Salary Range: $63,064.54 - $84,428.75 / Per Year
Shift Type: per FTE

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