Microcomputer Technical Support Specialist- FT

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES & PERSONAL CHARACTERISTICS:
The position involves varied work in the design, development, analysis and implementation of data and database solutions; provides application support for school district personnel; coordinates support issues between district and vendors; tests and documents new software features, supports and maintains custom reports and supports others in their use; Position also requires customer service skills as well as problem-solving technology issues, hardware/software support, and fixing issues in the field.

SPECIFIC DUTIES:

• Understands a wide application of technical principle, theories, and concepts

• Develops documentation and procedures to improve networking, communications and end-user experiences.

• Troubleshoots, repairs, and maintains contracted hardware and software.

• Must be capable of lifting up to 25 pounds.

• Coordinates repairs with vendors and installs equipment as requested by customers and tech support team.

• Logs and maintains electronic database of district purchased equipment.

• Logs problems into electronic ticketing system to assist with problem determination and resolution. Refer unresolved tickets to tech support team.

• Provides technical assistance to our customers via telephone, email, remote access, text messaging, and web sessions to resolve their issues as promptly as possible.

• Monitors a variety of district hardware and software. Maintains daily and historical database of all problems related to various equipment and/or installations

• Sends immediate notifications of outages or maintenance to employees and customers when relevant.

• Travels to building sites where students, teachers and administrators are present to fulfill work orders. Must hold a valid driver license.

• Delivers consistently high levels of customer service ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.

• Installation of technical equipment and associated components such as audio/visual, computer and peripherals.

• Provides off-hour coverage as requested.

• Attends required training from district or vendors as requested.

• Other job related duties as may be assigned by your immediate supervisor.

Please make sure to complete an application at http://www.wnyric.org/application for this job posting.

Building/Location: District Office

Salary: From: 19.32

Salary: To: 27.92

Appointment Status: Probationary

Position Status: Full time

Start Date: ASAP

Technology Literacy: Computer Programming, iPad, Google Docs, Excel, Microsoft Office, PC

Contact Person's Name: Donna Mesmer

Contact Person's Title: Human Resources

Contact Person's Phone: 716-874-8400 x 20350

Contact Person's Email: dmesmer@ktufsd.org

Job Posting Link: http://www.kenton.k12.ny.us/Page/17387

Posting Link: http://www.kenton.k12.ny.us/Page/17387