Join National Heritage Academies (NHA) as a Marketing Associate. The position will report directly to the Marketing Manager and will be responsible for providing superior customer service and to build relationships with prospective parents and families to secure student applications for NHA schools.


About Us

NHA is a charter school management company that operates 80 schools in 9 states. We are committed to our mission of "challenging each child to achieve..." and we pride ourselves on our students' ability to achieve high results in later education based on the foundations gained in grades K-8 at NHA.

In this role you will work out of our corporate headquarters (Service Center) located in Grand Rapids, Michigan. The NHA Service Center is where all the behind-the-scenes magic happens. Our 350 brilliant team members are brag-worthy. With a diverse group of departments like admissions, talent acquisition, facilities, legal services, and many more working together to provide top level back-office support. The Service Center is a place of bright colors, smiling faces, and opportunity. We like to gather for events such as the fall crocktoberfest cook-off, the sparkling Christmas party full of fun and unexplainable excitement, and our annual 5K Service Center fun run.

Your Role

• Manage large amounts of inbound and outbound calls in a timely manner
• Build relationships by providing high-quality customer service
• Identify parent and family needs and provide knowledgeable information about NHA schools to prospective parents and families
• Meet personal and team qualitative and quantitative targets

Requirements

• Bachelor's degree
• 2 years of customer service experience
• Strong phone and verbal communication skills along with active listening
• Experience with CRM systems and practices
• Ability to multi-task, set priorities and manage time effectively
• Excellent attention to detail and organizational ability
• Strong Microsoft Office experience
• Ability to read, write and speak fluently in both English and Spanish preferred

To learn more about our core values, please click here .

National Heritage Academies is an equal opportunity employer.