Director of Operations
- Employer
- New Heights Academy Charter School
- Location
- New York City, New York
- Salary
- Up to $100,000 per year
View more
- Job Category
- Administrator, Executive Director / Director , Operations / Transportation
- Grade Level
- Middle School, High School
- Job Type
- Full-Time
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PRIMARY FUNCTION
The Director of Operations is responsible for providing vision, support, and direction to over operations and facilities team.
REPORTS TO
Executive Director
PIMARY RESPONSIBILITIES
Management & Leadership
- Oversee a staff of 10, i.e. 1 Facility and Maintenance Associates, 4 Security staff, 3 IT staff, 1 Food Service Supervisor, 1 Operations Supervisor, providing timely planning goals for programs, schedules and routines, reports, and execution of projects as assigned.
- Leading, coaching, managing, and developing the operations team that builds sustainability rooted in data and evidence.
- Actively serve on the school’s Senior Leadership Team and work productively with the team to address concerns and solve problems efficiently.
- Clearly articulating organizational priorities, policies, and plans that operate smoothly to support instruction and school culture in formed by data and evidence.
- Proactively driving innovation, trying new approaches, and tackling problems from many angles and with creative solutions by accepting constructive feedback with thoughtful consideration and appropriate response.
- Identifying and spreading best practices and innovations that leads to great outcomes and trust within the department by completing projects precisely, effectively and timely.
- Oversee and ensure the proper procedures, schedules, routines and means for operation and maintenance of the school; by managing the facilities/operations department and third-party contracts for maintenance, and security.
- Developing and having a clear vision to goals with effective plans to implement those goals.
- Utilizing the appropriate staff members in shared decision-making and communicates decisions to appropriate parties in a timely manner.
- Investigates circumstances of employee on-the-job injuries; prepares required documentation; and reports safety hazards to Executive Director.
- Recruit, interview, train, and monitor all Operations and Maintenance staff.
- Perform annual evaluations for Operations and Maintenance staff.
- Articulates NHACS mission and vision statement and models the PRIDE pillars for community members.
- Develops and maintains constructive relationships with others and manages disagreements effectively.
- Keeps Executive Director and other stakeholders well-informed of significant challenges or issues in area of control.
Budget & Finance
- Work with the school Executive Director and Chief Financial Officer to develop annual and five-year budgets that are adequate for the school's needs, including preparation of periodic budget forecasts.
- Maintain accurate records of all financial transactions and submit them to the Finance department for processing.
- Participate in monthly meetings to review/account for budget variances.
- Ensure adherence to school’s operations policy and procedures; participate/assist in annual financial audit process by providing documentation as needed to auditors.
- Approved/Deny purchasing process by staff placing orders with vendors, tracking delivery and maintaining inventory.
Technology
- Identifies, analyzes and resolves problems using IT problem solving techniques
- Works with Instructional Leadership team to develop and update technology plan
- Keeps up-to-date technology equipment /programs and insures all technology materials are operational and properly maintained.
- Evaluate effectiveness of all hardware and software in collaboration with IT for classroom and administrative offices.
- Develop training policies, programs, and schedule for new veteran staff based on needs for IT.
- Manage the relationship with outsourced IT vendors to ensure that technology infrastructure supports the operational and academic functions in the Network;
- Reviewing reports of IT functionally to ascertain needs and associated costs.
- Maintains, evaluates, updates and documents network infrastructure with fidelity.
School Operations
- Generally insures that the physical plant is thoroughly cleaned daily, is fully stocked with necessary supplies, and is up to NY State code.
- Manage relationships and negotiate services and contracts as it relates to food service, security, facilities, etc.
- Maintains ongoing inventory of school resources.
- Builds cafeteria culture that supports students in meeting behavioral expectations.
- Creates effective routines for school aides as it relates to duty schedules.
- Keeps accurate and up to date records of students receiving Free and Reduced Price Lunch and manages federal school food reimbursement.
- Effectively manages human, material, and financial resources to insure appropriate food service for all and to comply with legal mandates.
- Aggressively monitor and maintain usage and cost data for operations related activities and make recommendations for improvement.
- Manage contracted services. Evaluate and renegotiate contracts with all vendors and service providers on an annual basis.
- Organize and manage the school’s system for purchasing goods and services by recommending facility updates and improvements needed.
- Develops, implements, coordinate school safety plan to ensure successful training of all stakeholders in execution of the plan.
- Develops, implements, and monitors work practices systems and methods that are effective, efficient and consistent with school policy and state mandates.
- Supervises requisitions, receives and distributes classroom, office and work room materials.
- Each year, prepare the school for start-up/new school year by ordering furniture, equipment, and classroom supplies as well as ensuring that school services (i.e., food services) are lined up and ready for action
Safety & Compliance
- Ensure school compliance with health and safety laws, food service permits, etc.
- Serve as a liaison to the NYC Police Department.
- Direct the deployment of safety and law enforcement personnel to manage routine operations and emergency situations.
- Ensures health and safety standards in the cafeteria.
- Responding to safety emergencies and threats in a timely manner.
- Ensures regular maintenance and upgrades to school security system, facility, intruder alarms, and fire alarms; and other safety systems.
- Collaborate with school leaders, to develop appropriate policies and procedures for student discipline and safety.
- Fire Drills and Lock Downs are completed in a timely manner.
- Assist front office with student records and ensure that we are in compliance with required mandates.
- Ensure operational compliance with policies, procedures and regulations for the following entities: federal, state, and district governmental agencies and tax authorities
SKILLS AND ABILITIES
- Well organized with good verbal, written, and interpersonal skills
- Work effectively with staff, students, and public
- Work autonomously within school established guidelines and policies
- Able to adapt in the face of ambiguity, shifting priorities and rapid change.
- Able to articulate proper messages sent to all stakeholders, in the form of discussions, reports, letter or email correspondence, etc.
- Organize tasks, set priorities, meet deadlines, and manage multiple tasks
- Demonstrate good judgment and good problem-solving skills
- Respond appropriately to evaluation and changes in the work setting
- Takes responsibility for and participates in a meaningful and continuous process of professional development that results in enhanced job performance.
- Works in a collegial and collaborative manner with the community to promote and support that mission and vision of NHACS.
- Able to professionally and openly confront students and peer negative attitudes and affirms positive attitude.
DESIRED QUALIFICATIONS
- Bachelor’s Degree; Master Degree preferred
- Prior experience with school operations
- Excellent oral and written communication skills
- Good working knowledge of computer skills (Microsoft Suite 2016, word processing, databases, internet, etc.)
- Comfort level with financial oversight and budgetary tracking to support strategic growth
- Experience managing cross-functional teams to develop and implement systems and processes to increase the effectiveness and efficiency of a growing organization
- Willingness to work autonomously, collaboratively, and/or under the direction of senior staff, as needed
- Acute attention to detail coupled with the ability to think and act strategically
- Flexible and able to multi-task; can work within an fast-moving environment, while also driving toward clarity and solutions
- Demonstrated resourcefulness in setting priorities and guiding investment in people and systems
- Willingness to learn and grow professionally
- Outstanding supervisory and organizational skills
New Heights Academy Charter School is an equal opportunity employer.
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